When ‘Verified’ Isn’t Safe: The New Reality of Phone Channel Fraud

Phone channel fraud is evolving fast. Fraudsters are using compromised identity data, AI-assisted interactions and trusted customer service workflows to pass traditional authentication checks, increasing fraud risk while adding friction for legitimate callers. This eBook helps fraud, identity and call center leaders better understand where legacy verification models are falling short and how to take a more effective, risk-based approach.

This eBook shows how risk-based authentication and identity insights can help organizations detect phone channel fraud earlier, reduce unnecessary friction and lower call center costs.

Who it’s for

Built for fraud, identity, risk and call center leaders responsible for reducing fraud, controlling authentication costs and improving the customer experience.

What you'll learn

• Why traditional caller authentication is no longer enough to stop modern phone channel fraud
• How AI-assisted attacks and compromised identity data are reshaping call center fraud risk
• Where legacy verification workflows create added cost, friction and operational drag
• What adaptive, risk-based authentication looks like in practice
• How to reduce fraud exposure while improving customer and agent experiences

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