Inbound Authentication Best Practices

Mitigating identity fraud risk in call centers

Get the most out of TransUnion TruValidate™ Inbound Authentication, including creating trusted caller flows, implementing risk-based authentication, increasing automatic number identification (ANI) match rate and developing a caller-treatment matrix.

Explore our Inbound Authentication Best Practices Guide to gain a deeper understanding of how Inbound Authentication enhances call center performance by:

• Reducing operating costs
• Increasing customer satisfaction
• Improving fraud prevention effectiveness

Download the guide.