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Inbound Authentication Best Practices

Mitigating identity fraud risk in call centers

Get the most out of TransUnion TruValidate™ Inbound Authentication, including creating trusted caller flows, implementing risk-based authentication, increasing automatic number identification (ANI) match rate and developing a caller-treatment matrix.

Explore our Inbound Authentication Best Practices Guide to gain a deeper understanding of how Inbound Authentication enhances call center performance by:

  • Reducing operating costs
  • Increasing customer satisfaction
  • Improving fraud prevention effectiveness

Download the guide.

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