Authenticate Every Call to Get a Clear Picture of Identity

Business Processing Outsourcing (BPO) contact centers are under constant pressure to deliver fast, personalized service while keeping fraud at bay.

But if they can’t accurately identify inbound callers, contact center agents must spend time on lengthy verification steps, which can cause frustrating hold-time delays for customers. Moreover, fraudulent callers can slip through, putting both operations and clients at risk.
 

Turn caller data into verified identity insights

TruValidate™ Inbound Authentication Solutions from TransUnion can help overcome these challenges. Our real-time caller intelligence platform helps BPOs identify, evaluate and authenticate every inbound call to provide a clear picture of identity and reduce the risk of call center fraud.

With TruValidate Inbound Authentication, BPO contact centers are better equipped to:

• Identify unknown callers
  Access a continuously updated database of over 500 million phone numbers. Know who’s calling — even if they’ve never contacted your contact center before.
• Accelerate call resolution
  Skip repetitive challenge questions and get straight to solving customer issues. By authenticating callers early, agents can deliver faster, more efficient service.
• Enable secure, high-value self-service
  Give authenticated callers access to advanced self-service options with fewer barriers. This improves customer satisfaction and reduces agent workload.
• Detect and deter fraud in real time
  Use aggregated trust scores and call signal analysis to flag high-risk interactions. Spot red flags before they escalate and keep your operations secure.
   

Ready to transform your contact center experience?

TruValidate Inbound Authentication helps BPOs deliver smarter, faster and safer customer interactions — starting from the very first ring. Learn more about how your BPO contact centers can greet callers with confidence, reduce hold times and help protect your business from fraud.