Debt Collection Industry Annual Report

The 2025 TransUnion Debt Collection Industry Report highlighted a sector operating amid economic volatility, regulatory change and advancing technology. Escalating inflation and unemployment have raised consumer delinquencies, putting pressure on debt collection strategies.

Findings include:

• Nearly 35% of consumers reported plans to apply for new credit or refinance existing obligations in the next 12 months.
• Intent was strongest among Gen Z and Millennials — who said they’ll apply for new credit cards (57%) followed by credit lines (24%) and applications for personal loans (23%).
• Total debt balances increased 33.1% from Q2 2019 to Q2 2025
• Improved compensation and benefits packages were a leading strategy for both medium (20%) and large organizations (17%)
• More than 98% of organizations now offer at least one self-service capability compared to about 87% in 2024.

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