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Navigate New Consumer Financial Strains: How Government Agencies Can Strengthen Customer Experiences

Trust in government has been historically low for decades. Opportunity for improvement lies in the government’s ability to quickly, securely and equitably deliver essential services to millions of Americans. With consumer unease rising in response to inflation, high interest rates and increasing housing costs, now is an especially critical time to rebuild trust.

To do that, government agencies must gain a more holistic understanding of constituents’ current attitudes and behaviors. Signs indicate a high percentage of consumers are feeling disconnected from broader macroeconomic indicators pointing to a strong economy. Equitable access to government programs is key to restoring confidence.

Download our new report — Navigate New Consumer Financial Strains: How Government Agencies Can Strengthen Customer Experiences — to learn about shifting consumer behaviors and how declining financial health may lead to higher usage of government benefits programs. We explore:

 

  • Why economic confidence is weak
  • How to respond to different constituent financial realities
  • Strategies to improve the constituent experience

 

Download the full report.

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