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2023 State of Omnichannel Fraud

Globally, in 2022 fraud returned to something more closely resembling pre-pandemic levels. However, with increased digital transaction volumes, the risk to organizations and individuals was even greater than before.

Our 2023 State of Omnichannel Fraud Report provides insights and recommendations for implementing smarter, more effective fraud prevention strategies that build consumer trust by demonstrating safety in omnichannel customer experiences.

Omnichannel fraud trends highlighted in the report include:

Growth in digital transactions is driving fraud risk exposure      

  • 4.6% of global digital transactions were potentially fraudulent in 2022
  • 80% increase in digital transactions resulted in 80% growth in suspected digital fraud attempts globally from 2019 to 2022

Stolen identifiers are being weaponized to commit increasingly sophisticated fraud

  • 83% increase in publicly reported data breaches in the US from 2020 to 2022
  • $4.6 billion outstanding balances attributed to suspected synthetic identities for US auto loans, credit cards, retail credit cards and unsecured personal loans (highest level ever and a 27% increase since 2020)

Fraudsters are using every available digital channel to access consumer accounts

  • 62% of high-risk phone calls into US call centers were from non-fixed VoIP phone lines in 2022
  • 52% of consumers said they were targeted with online, email, phone call or text messaging fraud attempts from Sept. to Dec. 2022

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