The Total Economic Impact™ of TransUnion’s Call Center Technology

In today’s rapidly evolving digital landscape, organizations face increasing challenges to ensure secure and efficient customer interactions. TruValidate^TM Inbound Authentication addresses these challenges by providing a solution that enhances call center operational efficiency, helping reduce risk and supporting organizational growth. This study highlights the financial and operational benefits that can be achieved by implementing Inbound Authentication, making it a valuable consideration for organizations looking to optimize their authentication processes, improve customer experiences and reduce call center fraud.
 

For example, Forrester’s analysis shows implementing Inbound Authentication yields quantified and unquantified benefits, including:

• Net present value of $2.57M
• ROI of 181%
• Reduced average call handling time by 15%
• Increased IVR containment rate of 1.1%
• Deflected 30% of serious fraud I ¹
   

Read the study for more findings and to learn how Inbound Authentication can help improve operational costs and reduce overall fraud. Get your free copy now.
 

¹ Forrester Consulting, The Total Economic Impact of TruValidate Inbound Authentication, December 2024