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Data Breach Services

Protect and restore consumer confidence, quickly and effectively, with myTrueIdentity: Data Breach Services from TransUnion

Be ready for an incident before it occurs. Ease the burdens a breach can place on your brand and its consumers.

In 2016, 15.4 million Americans were victims of identity fraud. That’s a new casualty roughly every two seconds. It’s important to be proactive and not wait until a breach happens to consider consumer impact. Putting an actionable program in place can preserve your business’ reputation, as well as prevent the loss of customers. The ability to notify and assist impacted individuals and get back to business as usual could make the difference between solid recovery and grinding to a halt.


Data Breach Solution Flexibility

A variety of myTrueIdentity: Data Breach Services from TransUnion product options promote your business’s well-being and continuity while demonstrating a commitment to customer security.

Choose from one of three packages featuring different levels of credit monitoring and identity theft protection support - to accommodate specific organizational needs. For full solution flexibility, TransUnion offers online as well as offline, paper-based, credit monitoring solutions for consumers who do not have access to the Internet.

  • Basic Breach Packages with 1 and 3-Bureau Options
  • Premium Breach Package with Differentiated, Value-Added Features
  • Offline Credit Monitoring Packages

Identity Restoration Services

Identity restoration services are available as part of our breach credit monitoring packages, or as a standalone service. A specialized team of identity restoration agents will be made available to your customers to:

  • Consult with victims on the preparation of documents included in the Restoration Toolkit, including a Cover Letter with Consumer Checklist, ID Theft Affidavit, Authorization Form and CRA Permission Forms
  • Work closely with victims to, if needed:
    • Review their credit file for recent inquiries and newly opened accounts (last 12 months)
    • Add a 90-day fraud alert
    • Remove the victim from marketing offer promotions for 5 years
  • Impacted consumers become eligible for additional benefits upon receipt of completed paperwork.

Education Services

Arming consumers with information about protecting their identities can be an important step in preventing identity theft and fraud from occurring or reoccurring. Consumers can receive preventative credit education and identity resolution information, including steps to take if they think they’ve become victims of identity theft or fraud. These added benefits enhance your customers’ overall experience.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Support Center for assistance.

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