While the technical response to a breach is critical, it’s only part of getting back to normal. Organizations also need to understand who may be affected, how to communicate, what support to provide and how to safeguard customers.
TransUnion® Incident Response Solutions helps your organization move quickly from uncertainty to action, with flexible services that coordinate the response, reduce disruptions and support affected individuals. Each service maps to a specific outcome:
- Contain the event faster. Incident coordination: a dedicated coordinator facilitates response activities and aligns stakeholders from planning through execution.
- Understand what happened. Investigation support: forensics help determine what occurred, what information may have been compromised and the steps needed to move forward.
- Notify the right people the right way. Consumer notification: alert impacted consumers through appropriate channels and in accordance with applicable requirements.
- Reassure affected customers. Call center support: trained specialists provide a reassuring human voice and incident-specific guidance to affected consumers.
- Help restore trust. Consumer protection products: identity and credit monitoring, identity restoration and related services support individuals if their data has been exposed.