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One-Stop-Shop Incident Response Solutions

Protect and restore consumer confidence, quickly and effectively, with TransUnion's Incident Response solutions.

If your organization needs immediate assistance with a potential data breach, call 866-922-2100 or contact us using the form below.

Be ready for an incident before it occurs. Ease the burdens a breach can place on your brand and its consumers.

According to the ITRC, 2021 was the highest year on record for breaches – growing 23 percent over the previous all-time high. With data breaches on the rise, companies need to have plans and resources in place to be prepared, react quickly, and help resolve challenges that present themselves to their business customers, consumers, and partners. Putting an actionable program in place can preserve your business’ reputation, as well as prevent the loss of customers. The ability to notify and assist impacted individuals and get back to business as usual could make the difference between solid recovery and grinding to a halt.


Incident Response

TransUnion Incident Response solutions offer immediate and comprehensive support to businesses as they navigate cyber security incidents. From post-incident analysis to personalized protection recommendations for your consumers, TransUnion has you covered with a variety of services, including:

  • Dedicated Incident Coordination
  • Forensic Investigations
  • Data Mining and Review
  • Consumer Notification
  • Call Center and FAQ Support
  • Consumer Protection Products

Identity Restoration

Identity restoration services are available as part of our breach credit monitoring packages, or as a standalone service. A specialized team of identity restoration agents will be made available to your customers to:

  • Consult with victims on the preparation of documents included in the Restoration Toolkit, including a Cover Letter with Consumer Checklist, ID Theft Affidavit, Authorization Form and CRA Permission Forms
  • Work closely with victims to, if needed:
    • Review their credit file for recent inquiries and newly opened accounts (last 12 months)
    • Add an initial fraud alert
    • Remove the victim from marketing offer promotions for 5 years
  • Provide additional benefits to impacted consumers upon receipt of completed paperwork

Educational Resources

Arming consumers with information about protecting their identities can be an important step in preventing identity theft and fraud from occurring or reoccurring. Consumers can receive preventative credit education and identity resolution information, including steps to take if they think they’ve become victims of identity theft or fraud. These added benefits enhance your customers’ overall experience.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Support Center for assistance.

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