Customer Contact Intelligence

Customer Contact Intelligence solutions validate and enhance consumer phone and email data using verified identity and contact records. This ongoing process identifies invalid, outdated and reassigned information, helping organizations improve outreach efficiency and mitigate compliance risk.

Delivering critical messages to customers efficiently while managing compliance risk is becoming increasingly challenging. Consumers engage across phone, email, SMS and physical address channels — with contact data changing constantly. Leveraging robust, accurate consumer contact data — enriched with behavior insights across channels — is essential to keeping information current and outreach effective.

With authoritative data gathered from proprietary and customer-based sources, including direct relationships with all major phone carriers, TransUnion provides unrivaled reach and unique predictive insight into billions of call transactions.

Customer Contact Intelligence solutions validate and enhance consumer phone, email and address data using verified identity and contact records. By identifying invalid, outdated and reassigned information, organizations can improve outreach efficiency and reduce compliance risk.

Yes. Contact Compliance Risk helps minimize TCPA risk by identifying whether a phone number is currently associated with the correct consumer before outreach occurs. By continuously monitoring for reassigned, disconnected or invalid numbers, organizations can remove risky contacts from their calling lists, avoid wrong-party calls and better align outreach with consent requirements — helping reduce potential TCPA violations and penalties.

These solutions pull from a wide mix of telecom data, public records and proprietary consumer databases. Insights from carrier feeds, billing data and other authoritative sources create a dependable foundation for confirming consumer identity and contact information.

The TransUnion Dialer Intelligence solution offers a flexible API that integrates seamlessly with contact center dialers. Daily contact strategy files are automatically optimized with dial requests scheduled for the best day and time to reach each phone number.

Because consumer contact information evolves continuously, regular data refreshes are critical. Ongoing change and updates help ensure outreach is based on accurate, current contact data —reducing friction and mitigating compliance risk.

Contact Compliance Risk helps organizations meet TCPA requirements by identifying whether a phone number is currently associated with the intended consumer. By surfacing reassigned numbers before outreach, teams can remove high-risk contacts and reduce the likelihood of violations and penalties.