How to Increase Patient Answer Rates

Nearly 90% of healthcare providers say the phone is the most important channel for communicating with patients about appointment scheduling, prescription refills, test results, and more. Unfortunately, most calls go unanswered because patients are wary of answering due to scam calls and robocalls. Although patients say they prefer to be contacted by phone, many have stopped picking up or they may decline to verify their identity when they do answer. 

How can you improve phone-based outreach to provide a better experience for patients and health care companies and providers?

Watch this on-demand webinar that explores how recent technological advancements will improve your call answer rates—and patient experience and outcomes. Topics include:

• Exactly how branded calling will improve patient satisfaction and revenues.
• How to address spam call labeling and blocked calls.
• How to protect your brand from call spoofing.
• Industry peers that have successfully implemented branded calling.