Close the Incident Response Gap: How to Strengthen Readiness, Recovery and Trust

Most organizations know cyber incidents are inevitable. Many believe they’re prepared. Yet new research from Forrester Consulting commissioned by TransUnion^® reveals a disconnect between confidence and capability. While organizations report confidence in their incident response programs, many continue to experience material-impact events and struggle with detection, remediation, recovery and customer trust when incidents occur.

Listen to a discussion between Jess Burn of Forrester Consulting and incident response experts from TransUnion as they explore what the research reveals about incident response readiness, what's driving gaps in performance and what organizations can do to improve outcomes if faced with a cyber event.

Incident response and cyber resilience by the numbers

Insights from the research point to a common challenge: Many organizations remain vulnerable to cyber incidents despite significant investments in preparedness. For example:

• 60% said their organizations experienced at least one material-impact event in the past 18 months, reinforcing cyber incidents have become a recurring business risk
• 68% said it’s very or extremely challenging to quickly remediate a cyber incident, suggesting many organizations still struggle when rapid response matters most
• 68% described restoring or maintaining customer trust as challenging, which indicates recovery extends beyond technology to customer and business outcomes

Who should attend

• Security, IT and operations leaders
• Risk, compliance and business resilience leaders
• Privacy, legal and regulatory stakeholders
• Cyber insurance and risk advisory professionals
• Privacy attorneys and breach coaches
• Executives involved in incident response strategy or provider evaluation
• Advisors who help clients prepare for, respond to and recover from cyber incidents

What you’ll learn

• Why confidence in incident response capabilities doesn’t always lead to stronger outcomes
• How cyber incidents affect operations, cost, reputation and customer trust
• Where organizations struggle most in detection, investigation, remediation and recovery
• What decision-makers are prioritizing to improve incident response readiness and cyber resilience
• How enterprise leaders and advisors can use the research to support stronger incident response planning

Meet the presenters

Moderator

Matt Culina
Global Head of Cyber Insurance
TransUnion

Speakers

Eder Ribeiro
Director, Global Incident Response
TransUnion

Jess Burn
Principal Analyst
Forrester Consulting