The Total Economic Impact™ Of TransUnion’s Call Center Technology

Call centers are prime targets for fraudsters due to the vast amount of sensitive information accessible to agents. In fact, 43% of executives reported an increase in fraud attacks in call centers over the past year¹. But while most consumers value protection, they often become frustrated with long hold times and intrusive questions that make them feel like criminals. How can companies safeguard customer accounts without compromising the customer experience? Does fraud prevention technology impact operational costs? 

TransUnion commissioned Forrester Consulting, an independent research firm, to examine the benefits experienced by four companies that implemented TransUnion’s Inbound Call Authentication solution, including enhanced operational efficiency, improved fraud detection, and reduced call hold times. 

Watch this on-demand webinar featuring guest speakers from Forrester to learn about the economic impact enterprises can achieve by optimizing their authentication processes and reducing fraud in the call center:

• Understand key challenges faced by call centers using inefficient authentication methods
• Hear quantifiable benefits including operational cost savings, reduced fraud, return on investment, and estimated payback period
• Discover how optimized authentication processes can positively impact customer satisfaction
• Explore the importance of pre-answer technology in securely and seamlessly authenticating callers.

Download the on-demand webinar now.