COVID-19 Updates

July 15, 2020

Guidance Reminder: You always have the right to add a consumer statement to your credit report. This note explains your financial situation and can be seen by anyone who views your report.

When adding a consumer statement to your TransUnion report, you can easily choose from pre-worded options like, “I am unable to make timely payments due to the impact on my job/wages as a result of the COVID-19 pandemic,” or you can write your own. The note must be 100 words or fewer (200 or fewer in Maine). Visit transunion.com/disputes to get started.

July 10, 2020

Latest U.S. Consumer Financial Hardship Study Available: Download our Wave 10 report now. Get insights about how financial hardship has disproportionately affected consumer segments throughout the pandemic.

June 8, 2020

Latest U.S. Consumer Financial Hardship Study Available:: Download our Wave 9 report now. Get insights about how consumer behavior reflecting economic anxiety has increased since our May report.

May 14, 2020

Latest U.S. Consumer Financial Hardship Study Available: Download our Week 8 Report now. Learn more about how Millennials continue to feel the most impact financially and gain insights about the differences emerging in states partially reopening versus those that are still shutdown. Our next study will be available on June 5.

April 20, 2020

Free Credit Report Offering Update: Accessing your credit report is an important part of managing your credit health through the COVID-19 outbreak. TransUnion is pleased to offer you free weekly credit reports online through April 2021 as part of our efforts to support all Americans during this difficult time. Get your free report now at annualcreditreport.com.

March 25, 2020

Support Center Update: Keeping our support centers open is an important part of our fundamental role in the communities where we live and work. We’re committed to providing you with access to the credit services you need while ensuring the health and safety of our associates. We want you to know that our call centers are experiencing significant wait times due to COVID-19. Please use our digital services or social care options for faster service.

March 17, 2020

Support Center Update: Due to the COVID-19 outbreak, our call centers are experiencing significant wait times. For faster service, we encourage you to use our digital services for all your credit-related needs.

Guidance Update: We’ve created a helpful guide to help you understand how to protect and stay in control of your credit during this uncertain time