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Consumer Privacy

TransUnion is committed to data privacy and providing a simple and secure process for consumers to manage their personal information. Consistent with U.S. state laws, you can manage your personal information through the options listed below.

How to exercise your consumer privacy rights

Explore your options for managing your personal information below and see how you can take action. 


 

Opt out or limit use of data

Choose to limit how TransUnion processes your personal information. Your data privacy opt-out choices include:

  • Opt out of the sale/sharing of my personal information
  • Opt out for cross-context behavioral advertising/targeted advertising
  • Opt out of automated decision-making/profiling
  • Limit the use of my sensitive personal information

When we provide personal information to third parties, we’re enabling them to offer relevant products for consumers like you. If you opt out, the companies we partner with may no longer offer you personalized experiences. We want you to have the opportunities that may benefit you. However, we fully support your right to opt out and have developed a process for you to exercise this right.

What action would you like to take?

Request online

  • Create a TransUnion Service Center account to complete a data privacy request online
  • Log back in any time to check your request status
  • Receive a confirmation email when the process is complete
  • Note: If you have requested your credit report online, filed a dispute or added a credit freeze or fraud alert through TransUnion, you may already have an account

Have an account? Log in here

Request by phone

For phone requests, please allow sufficient time for us to verify your identity and locate your information.

Monday – Friday 8am – 9pm Eastern Time
Saturday – Sunday 8am – 5pm Eastern Time

 

Submit an opt-out request using a one-time form

  • Choose to limit how TransUnion processes your personal information by filling out a short form
  • You won’t receive status updates or a confirmation email when the process is complete

 

 

 

If you do not want to create a user account, you may submit your request as a guest. Responses to requests submitted as a guest will be mailed. Note that if you already have a TransUnion Service Center account you won't be able to submit your request as a guest. You may already have an account if you completed any of the following actions online through TransUnion: requested your credit report, filed a dispute or added a credit freeze or fraud alert.


 

Delete data

Request that personal information maintained by TransUnion be deleted. Some information, such as what appears on your credit report, can’t be deleted through this process. If you want to dispute information on your credit report, visit our Dispute page to learn more.

What action would you like to take?

Request online

  • Create a TransUnion Service Center account to complete a data privacy request online
  • Log back in any time to check your request status
  • Receive a confirmation email when the process is complete
  • Note: If you have requested your credit report online, filed a dispute or added a credit freeze or fraud alert through TransUnion, you may already have an account

Have an account? Log in here

Request by phone

For phone requests, please allow sufficient time for us to verify your identity and locate your information.

Monday – Friday 8am – 9pm Eastern Time
Saturday – Sunday 8am – 5pm Eastern Time

 

If you do not want to create a user account, you may submit your request as a guest. Responses to requests submitted as a guest will be mailed. Note that if you already have a TransUnion Service Center account you won't be able to submit your request as a guest. You may already have an account if you completed any of the following actions online through TransUnion: requested your credit report, filed a dispute or added a credit freeze or fraud alert.


 

Get a copy of your data or correct your data

You have the right to request a personalized data privacy disclosure about information collected by TransUnion. You also have the right to request TransUnion correct personal information you believe to be inaccurate on your personalized data disclosure.

What action would you like to take?

Request online

  • Create a TransUnion Service Center account to complete a data privacy request online
  • Log back in any time to check your request status
  • Receive a confirmation email when the process is complete
  • View and print your completed request
  • Note: If you have requested your credit report online, filed a dispute or added a credit freeze or fraud alert through TransUnion, you may already have an account

 

Have an account? Log in here

Request by phone

For phone requests, please allow sufficient time for us to verify your identity and locate your information.

Monday – Friday 8am – 9pm Eastern Time
Saturday – Sunday 8am – 5pm Eastern Time

 

If you do not want to create a user account, you may submit your request as a guest. Responses to requests submitted as a guest will be mailed. Note that if you already have a TransUnion Service Center account you won't be able to submit your request as a guest. You may already have an account if you completed any of the following actions online through TransUnion: requested your credit report, filed a dispute or added a credit freeze or fraud alert.


 

Privacy options for human resources or business-to-business data

If you are a California resident seeking to exercise your consumer privacy rights regarding either human resources data (collected from current or former employees or applicants as part of the application process or employment relationship) or business-to-business customer data (collected from business customers or representatives in the performance of services or marketing outreach), please submit a request by toll-free phone at 866-310-8783 or by email at privacy@transunion.com.

Consumer privacy options for TransUnion companies

Sontiq, Neustar (not including Neustar Security Services, LLC, an independent company), Signal Digital, Argus Advisory and Commerce Signals are now TransUnion companies. 

Your additional privacy rights

Not all data maintained by TransUnion is subject to state privacy laws. For example, credit reports and the information in them are governed by the Fair Credit Reporting Act (FCRA). When you make a privacy request, it’s important to know that your credit report information will be retained and used to ensure you can continue to access the opportunities that credit can provide. You can learn more about your options for managing your credit report here.

In addition to opting out and limiting the use of your personal information, deleting your data and requesting a copy of your data, you also have the following rights. There is no action associated with these:

Non-Discrimination

Right not to be discriminated against for exercising these rights

Transparency

Right to be informed about the types of personal information businesses collect

You have questions, we have answers.

Search or browse our state privacy law FAQS below.

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model.  Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.

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