TransUnion Companies are committed to data privacy and providing a simple and secure process for consumers to manage their personal information. The California Consumer Privacy Act (CCPA) allows California residents to exercise certain rights, including the right to access/know, correct, delete or opt-out of certain uses of personal information. The CCPA, along with the California Data Broker Registration law, requires businesses, like our TransUnion Companies, to publish these data processing metrics on an annual basis.
Annual Consumer Requests Metrics
2024 Consumer Requests Report
In calendar year 2024, we received and responded to consumer requests as set forth in the table below. For more information regarding our privacy practices at TransUnion Companies, review our Privacy Notices, and to exercise your privacy rights and choices, visit our Consumer Privacy Rights page.
| Request Type | Requests Received | Requests Complied (in whole or in part) | Requests Denied* | Mean Days to Resolution | Median Days to Resolution |
|---|---|---|---|---|---|
| Deletion | 1057 | 989 | 68 | 43 | 41 |
| Correction | 69 | 69 | 0 | 43 | 36 |
| Opt Out/Do Not Sell | 30284 | 30276 | 8 | 1 | 1 |
| Limit Use of Sensitive Data | 29673 | 29673 | 0 | 1 | 1 |
| Access Request/Right to Know | 1446 | 1438 | 8 | 28 | 21 |
* Denied requests include unverified requests where no account or related file was found.
This data reflects requests received in 2024 from all individuals.
This data is inclusive of Trans Union Content Solutions LLC, Trans Union LLC, TransUnion Digital LLC, TransUnion Interactive, Inc., Tru Optik Data Corp., TruSignal, Inc., TransUnion Risk and Alternative Data Solutions, Inc., and Monevo Inc, which are registered data brokers, pursuant to the California Data Broker Registration law.
Neustar and Sontiq are now TransUnion companies.
To review their annual data processing metrics, please visit the Neustar Privacy Notice or Sontiq Privacy Notice.
Information for Good®.
Connect with us
