Manage your credit freeze by mail or phone

To manage a freeze by mail, send a written request that includes your name, address and Social Security number to:

TransUnion
P.O. Box 160
Woodlyn, PA 19094

Although not required, including one proof of identity and two proofs of your current address with your request can help us locate your record more efficiently. If you include documents with your request, all documents should reflect your current name and be unexpired. Please only submit photocopies of your documents. These can include:

Identity (Provide 1):

• Social Security card
• Letter from Social Security Administration
• Military ID
• Medicaid or Medicare card

Address (Provide 2):

• Driver's license
• Utility bill
• Bank or credit union statement
• Canceled check
• Pay stub
• Signed homeless shelter letter
• Prison ID letter
• Stamped post office box receipt
• Government-issued ID
• State ID card

While you can’t freeze the credit report of a deceased family member, you can update your family member’s credit report to show as deceased. This will notify any creditor who attempts to pull the report that the consumer is deceased. 

First, ensure the Social Security Administration has updated their files for your loved one. You can find the contact info for your local Social Security office online. If you’re working with a funeral director, they may have reported on behalf of the family already. Check with them to see if this is part of their services.

If the Social Security Administration hasn’t updated their files or you want to expedite the process of appropriately marking your loved one’s credit report, consider contacting a credit reporting agency yourself. Whichever agency you contact – TransUnion, Equifax or Experian – will then notify the other two on your behalf. 

To contact TransUnion, send a copy of the death certificate and the following information for the deceased:

• Legal name
• Social Security number
• Date of birth
• Date of death

This can be mailed to TransUnion at: 

TransUnion 
P.O. Box 2000 
Chester, PA 19016

Once we receive the letter, we’ll note the individual is deceased on their TransUnion credit report within five business days.

If you are a parent, guardian, conservator or legal representative of a minor or an incapacitated adult and would like to freeze their credit report, you can do this by adding a protected consumer freeze to their credit file. Here's what you'll need to provide:

1. A written request to place a “Protected Consumer Freeze” on the named individual’s file

2. AND a copy of one piece of documentation that provides “sufficient proof of authority” that you have authority to act on behalf of the person such as:

• An order issued by a court of law
• A lawfully executed and valid power of attorney
• A guardianship or conservator document that is current and not expired, includes the protected consumer’s name, and that the name of the person on the court document matches the name of the person submitting the request
• A document issued by a federal, state, or local government agency in the United States showing proof of parentage, including a birth certificate
• With respect to a protected consumer who has been placed in a foster care setting, a written communication from a county welfare department or its agent or designee, or a county probation department or its agent or designee, certifying that the protected consumer is in a foster care setting under its jurisdiction.

3. AND information or copies of documentation confirming your identity AND the identity of the minor/dependent or incapacitated adult. This information or documentation needs to provide “sufficient proof of identification” that you and the minor/dependent or incapacitated adult are who you really are, such as a:

• Social Security number or a copy of a Social Security card
• Certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate
• Copy of a driver’s license, an identification card issued by a state motor vehicle administration, or any other government issued identification

Please only send copies of documents, not original documents.

Send everything to the dedicated mailing address for protected consumer freezes at TransUnion:

TransUnion
P.O. Box 380
Woodlyn, PA 19094

Please note: Consumers are not able to place a protected consumer freeze via phone or online at this time due to the documentation requirements. We accept either standard or certified mail.

To remove a protected consumer freeze, you’ll need to submit the following:

1. A written request to remove the freeze on the named individual's file

2. AND a copy of one piece of documentation that provides ‘sufficient proof of authority’ that you have authority to act on behalf of the minor or dependent such as:        

• An order issued by a court of law
• A lawfully executed and valid power of attorney
• A guardianship or conservator document that is current and not expired, includes the protected consumer’s name, and that the name of the person on the court document matches the name of the person submitting the request
• A document issued by a federal, state or local government agency in the United States showing proof of parentage, including a birth certificate
• With respect to a protected consumer who has been placed in a foster care setting, a written communication from a county welfare department or its agent or designee, or a county probation department or its agent or designee, certifying that the protected consumer is in a foster care setting under its jurisdiction   

3. AND information or copies of documentation confirming your identity AND the identity of the minor/dependent. Information or documentation needs to provide ‘sufficient proof of identification’ that you and the minor/dependent are who you really are, such as a:

• Social Security number or a copy of a Social Security card
• Certified or original copy of a birth certificate issued by the entity authorized to issue the birth certificate
• Copy of a driver’s license, an identification card issued by a state motor vehicle administration or any other government issued identification

If you are the protected consumer and are 16 years old or older, you can mail in a request to remove a protected consumer freeze yourself with the following:

1. A written request to remove the freeze on the named individual's file

2. AND information or a copy of documentation that provides ‘sufficient proof of identification’ that you are who you really are, such as a:

• Social Security number or a copy of a Social Security card
• Certified or original copy of a birth certificate issued by the entity authorized to issue the birth certificate
• Copy of a driver’s license, an identification card issued by the motor vehicle administration or any other government issued identification

Please only send copies of documents, not original documents.

Mail the request and supporting documents to the dedicated mailing address for protected consumer freezes at TransUnion:

TransUnion
P.O. Box 380
Woodlyn, PA 19094