We offer support through Messages on iOS and WhatsApp. Click an option below to start a conversation with our chatbot. During our hours of operation you can also connect with a live agent. If the app isn’t installed on your device, you may be prompted to download it or may choose another way to get in touch with us.
Contact TransUnion
Message us
Live agents are available Monday–Friday 8 a.m.–10 p.m. Eastern Time and Saturday–Sunday 8 a.m.–5 p.m. Eastern Time. We're closed on major U.S. holidays.
Send us a private message on Facebook or X and we'll be happy to help.
Our social media support team responds Monday–Sunday 5 a.m.–midnight Eastern Time.
Need help accessing your account?
Call our tech support line if you’re having trouble logging in to a TransUnion account.
Hours: Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time
Service Center
The TransUnion Service Center is our free service where you can manage credit freezes, fraud alerts, disputes and view your TransUnion credit report.
800-916-8800
Hours: Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time
*The call center is closed on all United States observed holidays.
TransUnion Credit Memberships (FREE & PAID)
TransUnion Credit Essentials (Free) and Credit Premium (Paid) are our credit monitoring memberships. Both come with your TransUnion credit report and score, personalized offers and educational tools. Credit Premium offers additional features.
To cancel either online, log in and click "Settings" located in the main menu area. Then, click “Membership Details” and scroll to the bottom to see your options.
833-543-4353
Hours: Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time
*The call center is closed on all United States observed holidays.
TransUnion Identity Protection
Our comprehensive identity protection solution can safeguard you against identity theft and fraud. To cancel online, log into your member dashboard, then go to the drop-down menu in the top right-hand corner of the screen. Select the "Protection Plan" tab, then click the "Cancel" button under your Current plan.
Hours: Monday–Friday 8 a.m.–8 p.m. Eastern Time
Saturday–Sunday 9 a.m.–7 p.m. Eastern Time
*The call center is closed on all United States observed holidays.
Legacy TransUnion Credit Monitoring, TrueIdentity and zendough
TransUnion Credit Monitoring, TrueIdentity and zendough have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password. If you have questions, contact us through chat using the Chat Now button on the page or call us.
Hours: Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday – Sunday 8 a.m.–5 p.m. Eastern Time
*The call center is closed on all United States observed holidays.
Support for Fraud Victims
TransUnion’s Fraud Victim Assistance Department (FVAD) is the credit industry’s first department dedicated to helping victims of credit fraud. The FVAD works with consumers, credit grantors, law enforcement officials and other credit reporting companies to help investigate and prevent credit fraud.
Hours: Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time
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