TransUnion provides a variety of services to our valued customers regarding their data reporting needs. Our reporting representatives can discuss how TransUnion may output a certain reporting scenario, and give you the option to test your changes and remove inaccurate data. Our investigation team helps you discern why an account or public record appears incorrectly or not at all, and we have a variety of options to keep your customers’ account information secure while keeping us updated with your institutions’ addresses. We help you learn to review your customers’ accounts, and help ensure that your data remains “clean” and compliant when performing major system upgrades. Contact us for assistance in obtaining your unique, 8-digit TransUnion reporting subscriber code(s), which identifies the subscriber who reported the data.
What is my data going to look like?
There are instances where you may need to know how TransUnion may output a certain reporting scenario based on your Metro 2 input. TransUnion Data Reporting Representatives are available to discuss a reporting scenario and how it will output.
There are also valuable Q&A’s located in the Metro 2 Credit Reporting Resource Guide related to common reporting scenarios.
Testing Data Reporting Changes
Upgrading software? Purchasing a portfolio? Selling a portfolio? Merging institutions? Opening a new branch? Test your changes with us.
TransUnion advises that any and all data reporting changes be tested prior to loading to our production database. No change is too big or too small to protect the accuracy of your credit reporting file and your consumer base within it. The Credit Reporting Resource Guide can provide you with the necessary guidelines for reporting sold/transferred accounts. A download to the guide is available at www.cdiaonline.org. Please contact your Data Reporting Representative for instructions to download. If you do not know who your Data Reporting Representative is, please contact our Service Desk at (800) 813-5604 for assistance.
Third party processors
It is imperative that processors communicate with us on frequent basis, informing us when a new Data Furnisher is added or removed so that we may make the appropriate changes to our internal systems. All new Data Furnishers should be tested prior to permanently adding them to your production platform.
Removing Inaccurate Data
Do you have a business need to delete your data? Look here to find out how.
It is very important that accurate data resides on TransUnion’s database. However, should your business need to dictate the removal of data, the Credit Reporting Resource Guide can provide you with the necessary guidelines for reporting accounts for deletion.
TransUnion advises that any and all data reporting changes be tested prior to loading to our production database. A delete file should remove all accounts with an outstanding balance while leaving those accounts that have been paid to remain on our database.
Why is my customer’s account not appearing on a credit report? Why is my customer’s account appearing incorrectly on the credit report?
Our team can help you understand why an account or public record does not appear to be updating, does not appear correctly or does not appear at all. Common reasons for records to appear incorrectly on a credit report can be: incorrect portfolio types/account type combinations, missing fields (i.e., account status, ECOA code), or improper name formatting. The more you investigate prior to coming to us the faster we’ll be able to resolve your issue. Please have the pertinent account/public record information available, such as a copy of a TransUnion credit report.
Account Number Security
Learn about the options to better secure your customer’s information.
TransUnion has the ability to customize account number masking based on your business needs.
Learn about how to keep us updated with your institutions physical and consumer dispute addresses.
Where are you now? It is important for TransUnion to be aware of changes to your business name and/or location in order to communicate effectively. Help us keep our records up to date by telling us when your company name, address, phone number, email address or data reporting contact changes by contacting your Data Reporting Representative. If you do not know who your Data Reporting Representative is, please contact our Service Desk at (800) 813-5604 for assistance.
Perform your own quality control practices on your customers' accounts.
There can be scenarios that require an update to a consumer account via e-OSCAR or your reporting file to resolve an outstanding issue or dispute. In these scenarios you may want to verify that your changes were applied correctly. TransUnion Account Reporting Review can give you the power to monitor and confirm that your changes have taken place to your consumer’s accounts.
Data Cleansing Projects
Work with us to ensure your data remains compliant when performing major system upgrades.
If changes that you have made to key reporting fields (i.e., account number, portfolio type, identification number, or date open) have caused anomalies in your data, contact us. While you may be aware that you are making these changes, it is imperative that we are also aware of these changes prior to sending them to us in production. We can test your file, then plan for and take corrective actions to minimize the impact to our database and your consumers.
Reporting Subscriber Code
Learn about obtaining your TransUnion reporting subscriber code(s).
To request your TransUnion reporting subscriber code(s) please contact your Data Reporting Representative. The reporting subscriber code is a unique 8 digit alphanumeric code that consists of the credit grantor’s Kind of Business (KOB) designator followed by the TransUnion-assigned reporting subscriber number. This code identifies the subscriber who reported the data. Keep in mind the reporting subscriber code is not the same code as your inquiry code.
Learn valuable information regarding Public Records reported to TransUnion
TransUnion does not receive Public Records from creditors (plaintiff). TransUnion obtains bankruptcy information from U.S. courts.