Gig Economy Infographic

Trust and Safety: A Game-Changer for Gig Platforms

While the gig economy thrives on flexibility, without trust, it falls apart. Fraud, abuse and tip-baiting aren’t just worker headaches — they’re platform reputation risks. Our latest report dives into what gig earners really want: stronger identity checks, better fraud prevention and tools that truly deliver.

Here’s what we found:

• Fraud happens — and workers notice. Nearly half reported fraud or abuse.
• A third of gig earner have been burned by scams; they want bad actors gone and tighter onboarding checks.
• Tip-baiting is rampant; almost 45% of workers have experienced it.
• Verification matters — 69% want device checks during onboarding, and 60% want them while working.

Bottom line? Platforms that put safety first will win trust and attract new workers while retaining the ones they already have. In a competitive market, trust isn’t just a nice-to-have feature — it’s the foundation for growth, loyalty and long-term success.