Utility Fraud Prevention Closes Gaps Before They Become Revenue Loss

From new service requests to account updates, outbound calls and collections outreach, fraud can move across the customer lifecycle in ways internal teams don’t always see. A weak identity signal at onboarding can become a collections problem later. Outdated contact data can reduce the effectiveness of legitimate outreach. Spoofed calls can erode customer trust. Left unchecked, these vulnerabilities can lead to revenue loss.

Consumers lost approximately $16 billion to fraud in 2025 alone, reinforcing the need for utilities to identify and close risk gaps before they affect customers, operations and revenue.

This guide helps utility fraud, customer contact and collections leaders evaluate where fraud, contactability and communication gaps create risk — then identify practical opportunities to strengthen identity confidence, improve outreach and protect revenue.

Access the guide to see how utility providers can align fraud prevention, contactability and collections strategies across the customer lifecycle.
 

Built for utility teams protecting customers, trust and revenue

This guide is designed for utility fraud, risk, compliance, customer experience, call center and collections leaders working to reduce fraud, improve outreach and protect revenue across the customer lifecycle.

You’ll learn how:

• Fraud vulnerabilities can surface across onboarding, account management and collections
• Siloed lifecycle stages can create gaps fraudsters exploit
• Identity, contact data and communication signals help utilities act earlier
• Improved contactability supports customer trust, outreach and collections performance
• Fraud prevention use cases can help protect revenue

Access the utility fraud prevention guide

Complete the form to access Close Utilities Fraud Gaps Before They Become Revenue Loss and discover practical strategies to strengthen fraud prevention, improve contactability and protect revenue across onboarding, account management and collections.