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TruValidate Inbound Authentication Solutions

Identify and authenticate inbound callers before they hear “hello.”

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with Neustar®

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identity proof

Improve customer experience and call resolution, and reduce fraud risk by evaluating each inbound caller

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Increase customer satisfaction by 15%

Greet previously unknown callers with confidence to reduce hold times and resolve customer needs faster.¹

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Reduce phone fraud by 10%

Focus the fraud department on only suspicious callers, even in first-time attacks.¹

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Save up to 20–70 seconds per call

Give authenticated callers access to higher-value, self-service options with fewer challenge questions.¹

¹Forrester TEI report

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Product Capabilities

Identify unknown inbound callers

Check phone numbers against a database containing over 500 million numbers, corroborated up to every 15 minutes.

Pre or post-answer risk assessment

Gain additional trust signals with insights into billions of prior live-call inspections, and data available only to licensed carriers.

Pre-answer forensic network caller authentication

Inspect calling devices with carrier-only access into the telephone network to help ensure caller phones haven’t been spoofed, hacked or manipulated. 

Uncover potential red flags

Use aggregated trust scores, based on call signals, to identify high-risk callers. 

See other TruValidate products

Secure trust across channels and deliver seamless experiences for consumers with TruValidate identity and fraud solutions.

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95%

Trust 95% of inbound callers via analysis of either their device or call.¹

80%

Reduce inbound caller authentication questions by 80% to improve efficiency and customer experience.¹

4,000

Review calls from a database of over 4,000 North American telephone carriers.¹

¹Source: 2021 TransUnion analysis

Protect your organization with TruValidate Inbound Authentication Solutions

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