TruValidate Inbound Authentication Solutions

Identify and authenticate inbound callers before they hear “hello.”

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Improve customer experiences and call resolution, and reduce fraud risk by evaluating each inbound caller

Increase customer satisfaction by 15%¹

Greet previously unknown callers with confidence to reduce hold times and resolve customer needs faster.¹

Reduce phone fraud by 10%²

Focus the fraud department on only suspicious callers, even in first-time attacks.

Save up to 20–70 seconds per call³

Give authenticated callers access to higher-value, self-service options with fewer challenge questions.

¹²³Forrester TEI report

See Inbound Authentication in action

Reduce call center fraud by evaluating the trust level of every inbound call before it’s answered. Inbound Authentication uses billions of call signals across carriers, devices and phone numbers to assess caller risk. The result? Higher IVR containment, shorter call-handling times, reduced fraud and more streamlined experiences for legitimate customers.

Product Capabilities

Identify unknown inbound callers

Check phone numbers against a database of over 500 million numbers, corroborated up to every 15 minutes.

Pre or post-answer risk assessment

Gain additional trust signals with insights into billions of prior live-call inspections, and data available only to licensed carriers.

Pre-answer forensic network caller authentication

Inspect calling devices with carrier-only visibility into the telephone network to help ensure caller phones haven’t been spoofed, compromised or manipulated.