The following services below are the ones you can access through the centralized login. Be sure to use the username and password that is associated with that specific product. 

If you do not remember your username or password, you can use our “login help” option located on the login screen. If you have multiple TransUnion consumer accounts, we may ask you to let us know which service you wish to access to ensure you get to the right place.

TransUnion Service Center 

About this service: 

Submit disputes, manage your credit freeze status, add a fraud alert or view your TransUnion credit report.

Don’t have an account? Create one for free.

Have an account already? Log in now.

TransUnion Credit Memberships (FREE & PAID)

About this service:

TransUnion Credit Essentials (Free) and Credit Premium (Paid) are our credit monitoring memberships. Both come with your TransUnion credit report and score, personalized offers and educational tools. Credit Premium offers additional features.

Have an account already? Log in now.

Legacy TransUnion Credit Monitoring and Legacy TrueIdentity

TransUnion Credit Monitoring and TrueIdentity have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password. Contact us if you have questions.

If you want to access a TransUnion account, and you do not remember the username and password for it, visit our login page and select "Login a different way." Then, follow the steps there. Once we are able to locate your account, we will attempt to verify your identity and then log you in to your account. 

If you have multiple TransUnion accounts, we may ask you to let us know which services you wish to access to ensure you get to the right place. 

Alternatively, you can follow our login help process to retrieve or update your login credentials. 

If you need to reset your password for your TransUnion account(s), visit our login page and select “Login help” then select "I forgot my password, username, or email." After that, enter the phone number or email address that's associated to your account and follow the steps. 

If we are successfully able to verify your identity, you’ll first see a screen showing your account username and/or email address. Then, you will be asked if you would like to reset your password. Click that and proceed through the process. 

If you have multiple TransUnion accounts, we may ask you to let us know which service you wish to access to ensure the correct password is updated. 

To retrieve your email address and/or username, visit our login page and select “Login help” then select "I forgot my password, username, or email." After that, enter the phone number or email address that's associated to your account and follow the steps.  

If we are successfully able to verify your identity, you’ll see the account username and/or email address associated to the information you provided. On this same screen, you will be asked if you would like to reset your password as well. If you do not need to reset your password, you can return to the login page to log in. 

If you have multiple TransUnion accounts, we may ask you to let us know which service you wish to access to ensure the correct username or email address is shown.

If you haven't received a passcode (text or email) after a few minutes, the message may have been delayed by your email or phone provider. Be sure to check your spam folder or search all other folders in your email account. If the passcode doesn't arrive after 10 minutes, please request a resend of the passcode. If you continue to experience issues with recovering your credentials, please contact us.

Reach us by phone: 

833-543-4353

Hours: 

Monday – Friday 8 a.m. – 9 p.m. Eastern Time 

Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time 

We are closed on all United States observed holidays. 

If you no longer have access to the email and/or phone number you used to create your account you will need to contact us.

Reach us by phone: 

833-543-4353

Hours: Monday – Friday 8 a.m. – 9 p.m. Eastern Time

Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time

We are closed on all United States observed holidays.

Yes, you can. If you need to access your service but would rather do it by using your personal information, you can do so by visiting our login page and selecting “Login a different way.” This process will ask for your personal information to help us locate your account. If we are successful, we will then need to verify your identity. If we are able to verify your identity, you should be able to access the product.  

If you do have multiple TransUnion consumer accounts, we may ask you to let us know which service you wish to access to ensure you get to the right place.

Find your service below then follow the cancel instructions: 

TransUnion Credit Memberships (FREE & PAID)

TransUnion Credit Essentials (Free) and Credit Premium (Paid) are our credit monitoring memberships. Both come with your TransUnion credit report and score, personalized offers and educational tools. Credit Premium offers additional features.

To cancel online, log in and click "Settings" located in the main menu area. Then, click “Membership Details” and scroll to the bottom to see your options. You can also call us to cancel.

Phone: 833-543-4353  

Hours: Monday-Friday 8 a.m. – 9 p.m. Eastern Time 

Saturday-Sunday 8 a.m. – 6 p.m. Eastern Time 

The call center is closed on all United States observed holidays.

TransUnion Identity Protection 

Our comprehensive identity protection solution can safeguard you against identity theft and fraud. To cancel online, log in to your member dashboard, then go to the drop-down menu in the top right-hand corner of the screen. Select the "Protection Plan" tab, then click the "Cancel" button under your Current plan. You can also call us to cancel.

Phone: 833-570-2959

Hours: Monday – Friday 8 a.m. – 8 p.m. Eastern Time 

Saturday – Sunday 9 a.m. – 7 p.m. Eastern Time 

The call center is closed on all United States observed holidays.

Legacy TransUnion Credit Monitoring and Legacy TrueIdentity

TransUnion Credit Monitoring and TrueIdentity have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password. Contact us if you have questions.

You may not have a credit file if:

• You don’t have enough credit history
• Your lenders choose not to report to TransUnion
• You haven’t established credit or have not used credit in 10 or more years.
• If there are inaccuracies in the personal information reported on your credit file, TransUnion may not be able to locate your credit file. If this is the case, call us at 800-916-8800 and we can help you access your credit file and correct inaccuracies.

For TransUnion Service Center

After you’ve logged in, click “My Profile” at the bottom of the screen under Resources. Then select the “My Settings” tab. 

For TransUnion Identity Protection

After you've logged in, click on your name in the upper right corner, then select the "Manage Account" option. 

For TransUnion Credit Memberships (FREE & PAID)

After you have logged in, click “Settings” on the menu. Then, select the “Personal Info” tab. You can then update your mailing address. To update your email address, select the “Login Info” tab. 

For Legacy TransUnion Credit Monitoring and Legacy TrueIdentity

TransUnion Credit Monitoring and TrueIdentity have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password. Contact us if you have questions.

Having your current information in the system allows us to contact you about your account if we need to.

If you got an error when you tried to access or change your credit information with one of our partner monitoring sites, note the error message and then call us at 800-916-8800. We’ll help you troubleshoot and get you back on your way.

For TransUnion Identity Protection:

After you've logged in, click on your name in the top right of the dashboard and select "Manage Account".  Under "Billing Information" you can make any updates or edits to your billing information.

For TransUnion Credit Premium (PAID)

After you have logged in, click “Settings” on the menu. Then, select the “Membership Details” tab. You will see your current plan, billing information and payment card on file. 

For Legacy TransUnion Credit Monitoring and Legacy TrueIdentity Premium

TransUnion Credit Monitoring and TrueIdentity have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password. Contact us if you have questions.

The credit card number indicates the type of card you’re using.

We accept Visa, MasterCard, Discover and American Express credit cards. If the system did not accept your credit card number for one of those credit cards, please check to see that you entered the information correctly.

Yes. You have the option of entering one continuous number, or using dashes / spaces to separate the number as it appears on your credit card.