Extended Fraud Alert: Submit a Request

To submit a request online:

Step 1: Log in to the TransUnion Service Center

Log in to your existing TransUnion Service Center account or create an account for free. Once you’re logged in, you’ll see an option for Fraud Alert on the homepage and in the menu at the top of the screen. Select “Fraud Alert” and then choose “Request Alert” under Extended Fraud Alert.

Step 2: Add a phone number

First, you’ll need to add a phone number that lenders can use to contact you to verify your identity.

The phone number you provide will only be used for your extended fraud alert. It will not change the phone number for your TransUnion Service Center account.

Step 3: Provide proof that you’ve been a victim of identity theft (1 document)

After you add your phone number, you can upload your proof document in the Service Center. Examples of acceptable documents include:

• Report from police department or law enforcement agency
• Report from U.S. Postal Inspection Service

For more detailed information about identity theft reports, visit www.identitytheft.gov.

Step 4: Submit request

Click “Submit Request”. We’ll then review your document and reach out if we have any questions. If your document is acceptable, we’ll activate your extended fraud alert and send an email confirmation. If it’s not acceptable, we’ll follow up by mail or email for more information.

We will forward your request to Equifax and Experian requesting them to add an extended fraud alert to the credit report they maintain for you as well. If you want to edit your contact information after you added your extended fraud alert, you will need to contact Equifax and Experian directly. We’ll also remove your name from prescreened offer mailing lists for five years.

To submit a request by mail:

Step 1:  Write or print out the following details

To place a request by mail, please compile the following information:

• Your Full Name
• Current Address including City, State, Zip Code
• Former Address including City, State, Zip Code
• Social Security Number
• Date of Birth in mm/dd/yy format
• Phone Number

Although not required, including one proof of identity and two proofs of your current address with your request can help us locate your record more efficiently. If you include documents with your request, all documents should reflect your current name and be unexpired. Please only submit photocopies of your documents. These can include:

Step 2: Provide proof that you’ve been a victim of identity theft (1 document)

Examples of acceptable documents include:

• Report from police department or law enforcement agency
• Report from U.S. Postal Inspection Service

For more detailed information about identity theft reports, visit www.identitytheft.gov.

Step 3: Mail documents

Once you have all the documents outlined in Steps 1 and 2, mail them to the P.O. Box TransUnion uses for fraud alert requests, which you can find on the Fraud Alert by Mail or Phone page.

Please note: Certified mail isn’t required.

We will forward your request to Equifax and Experian requesting them to add an extended fraud alert to the credit report they maintain for you as well. If you want to edit your contact information after you added your extended fraud alert, you will need to contact Equifax and Experian directly.

NOTE: Please allow a few days for your extended fraud alert request to be processed. Once it is, you’ll get a letter from us confirming the extended fraud alert has been added to your credit report. We will also remove your name from prescreened offer mailing lists for five years.