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Technical Help and Login Support FAQs 

Use this information for technical or login support for our subscription products, as well as help  accessing our self-service options: credit reports, credit freezes, fraud alerts and disputes.

TRANSUNION LOGIN HELP

I’m having trouble logging in to my account. What should I do?

First, make sure you’re using the right TransUnion sign-in link for the action you want to take. Each site requires an individual login and password. If you need to reset your password for a specific TransUnion site, you can do so on that site’s login page.

Self-Serve Options

TransUnion Product Subscriptions 

  • TransUnion® Credit Monitoring – Our paid subscription offers locking of your TransUnion and Equifax credit reports, alerts and more
  • TrueIdentity – Our free identity protection product lets you lock your TransUnion credit report with the touch of a button

If you’re still having trouble logging in, try clearing your cache and browser history. Look in the settings / options / tools section of your browser.

How do I know if I already have a login to the TransUnion Service Center?

If you have placed or updated a TransUnion credit freeze, added a fraud alert or submitted a dispute online, then you should have an existing username and password. You can visit the TransUnion Service Center to log in or reset your password.

How can I enroll in a new account?

You can enroll in a new account using the links below and following the prompts on each screen. Our different products – TransUnion Service Center, TransUnion Credit Monitoring and TrueIdentity – all require you to create separate usernames and passwords when you enroll. If you’re already signed up for one TransUnion account, you’ll have to select a new username for any new subscription you sign up for.

Click the links below to sign up for a new account for:

  • TransUnion Service Center – For credit freezes, fraud alerts, disputes and your TransUnion credit report
  • TransUnion® Credit Monitoring – Our paid subscription offers locking of your TransUnion and Equifax credit reports, alerts and more
  • TrueIdentity – Our free identity protection product lets you lock your TransUnion credit report with the touch of a button

I forgot my username or password. How do I reset it?

Click the links below to reset your username or password for:

  • TransUnion Service Center – for credit freezes, fraud alerts, disputes and your TransUnion credit report
  • Data Privacy Portal – Submit, check status or get results of a data privacy request. You can also submit an opt-out request online here.
  • TransUnion® Credit Monitoring – Our paid subscription offers locking of your TransUnion and Equifax credit reports, alerts and more
  • TrueIdentity – Our free identity protection product lets you lock your TransUnion credit report with the touch of a button

To ensure the security of your account, you’ll be asked several identification questions. Once we validate the information you entered is accurate, you’ll be provided access to your account. When the process is complete, you’ll receive an email confirming that you requested the change to your username or password.

If you’re still having trouble resetting your username or password, call us at 800-916-8800.

How do I change my TransUnion login information?

For the TransUnion Service Center:

After you’ve logged in, click “My Profile” at the bottom of the screen under Resources. Then select the “My Settings” tab.

For TransUnion Credit Monitoring:

After you’ve logged in, click “My Profile” at the top of the screen. Then select the “My Account” tab.

For TrueIdentity:

After you’ve logged in, click “Profile” at the top of the screen. Then select the “My Account” tab.

What is a secret question and secret answer?

A secret question is a security measure we have in place to help you log in if you forget your username or password. Your secret answer is your personal response to a secret question you choose from a list we provide. For example, if you choose the question: "What city were you born in?", then your secret answer could be "Los Angeles".

ACCOUNT HELP

How do I cancel my TransUnion product subscription?

If you’re having trouble logging in to cancel your account, call TransUnion at 800-916-8800 and we can help.

Why am I getting a message that says TransUnion can’t find my credit file?

You may not have a credit file if:

  • You don’t have enough credit history
  • Your lenders choose not to report to TransUnion
  • You haven’t established credit or have not used credit in 10 or more years

If there are inaccuracies in the personal information reported on your file, TransUnion may not be able to locate your credit file. You should double-check that the information you entered is correct. If you need to update the personal information on your credit report, you can learn more about how to do that here.

How do I update the mailing address or email address associated with my account?

For the TransUnion Service Center:

After you’ve logged in, click “My Profile” at the bottom of the screen under Resources. Then select the “My Account” tab. You can then update your mailing address and email address.

For TransUnion Credit Monitoring:

After you’ve logged in, click “My Profile” at the top of the screen. Then select the “My Account” tab and choose “My Profile” from the left column. You can then update your mailing address and email address.

If you want to update the address on your credit report, go here for more information.

For TrueIdentity:

After you’ve logged in, click “Profile” at the top of the screen. Then select the “My Account” tab and choose “My Profile” from the left column. You can then update your mailing address and email address.

How do I update the mailing address or email address associated with my account?

The 'My Information' tab under your Profile allows you to easily update your street address and email address. To get there, click the link to your Profile at the top of the screen, then select the 'My Information' tab.

Why would I need to change my mailing address or email address?

Having your current information in the system allows us to contact you about your account if we need to.

What should I do if I got an error while trying to access or change my credit information with one of TransUnion’s partner monitoring sites?

If you got an error when you tried to access or change your credit information with one of our partner monitoring sites, note the error message and then call us at 800-916-8800. We’ll help you troubleshoot and get you back on your way.

BILLING INFORMATION (PAID SUBSCRIPTION SERVICES ONLY)

How do I change my credit card information for TransUnion Credit Monitoring or TrueIdentity Premium?

For TransUnion Credit Monitoring:

After you’ve logged in, click the “Profile” link at the top of the screen. Then select the “Payments & Orders” tab. Select the “Product Billing Information” link and then choose the “Credit Card” link. A pencil icon will appear next to the link. Enter the new information and select “Change Credit Card Info”.

For TrueIdentity Premium:

After you’ve logged in, click “Profile” at the top of the screen. Then select the “Payments & Orders” tab. Select the “Product Billing Information” link and then choose the “Credit Card” link. A pencil icon will appear next to the link. Enter the new information and select “Change Credit Card Info”. 

The system does not ask for a credit card type (MasterCard, Visa). Why not?

The credit card number indicates the type of card you’re using.

We accept Visa, MasterCard, Discover and American Express credit cards. If the system did not accept your credit card number for one of those credit cards, please check to see that you entered the information correctly.

Can I use dashes when entering my credit card number?

Yes. You have the option of entering one continuous number, or using dashes / spaces to separate the number as it appears on your credit card.

 

PAYMENT INFORMATION (PAID SUBSCRIPTION SERVICES ONLY)

How do I know if I've been charged?

For TransUnion Credit Monitoring:

If you’ve purchased a TransUnion Credit Monitoring subscription or a 3-Bureau Report and Score through TransUnion Credit Monitoring, there will be an entry on the “My Profile” page. Select the “Payments & Orders” tab and then look under the “My Orders” section. It will clearly state the order number and date. Just click the “Print Receipt” link to view specific details such as card number, product ordered and amount charged. If you haven’t been charged, you’ll see a notice that says, "No charges on file."

For TrueIdentity Premium:

If you’ve been charged, there will be an entry on “My Profile” page. Select the “Payments & Orders” tab and then look under the “My Orders” section. It will clearly state the order number and date. Just click the “Print Receipt” link to view specific details such as card number, product ordered and amount charged. If you haven’t been charged, you’ll see a notice that says, "No charges on file."

How do I get a copy of my order receipt?

After you’ve logged in, click the “Profile” link at the top of the screen, then select the “Payments & Orders” tab. Choose the “My Orders” section and choose an order number. Select the “Print Receipt” link and you’ll be presented with a copy of the original receipt.

What credit cards are accepted as forms of payment by TransUnion?

We accept Visa, MasterCard, Discover and American Express credit cards.

 

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model.  Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.

Subscription price is $29.95 per month (plus tax where applicable).