Login Help

How do I know if I already have a login to the Digital Self-Service Site or Consumer Online Self-Service Site?

If you recently updated a TransUnion credit freeze, added a fraud alert or submitted a dispute, then you should have an existing username and password.

If you have a username and password created on either the Digital Self-Service Site or the Consumer Online Self-Service site, it will work on the other one too.

I’m having trouble logging in to my account. What should I do?

First, make sure you’re using the right login link. See below.

Next, try clearing your cache and browser history. Look in the settings / options / tools section of your browser.

I forgot my username or password. How do I reset it?

We have an easy reset process. To ensure the security of your account, you’ll be asked several identification questions. Once we validate the information you entered is accurate, you’ll be provided access to your account. When the process is complete, you’ll receive a privacy protection email.

Click the links below to reset your username or password for:

How do I change my login information?

After you’ve logged in, click ‘Profile’ at the top of the screen, then select the 'My Settings' tab.

How do I choose a good username and password?

When choosing a username, pick something you can remember – such as your email address.

Your password should be at least 8 characters long and use numbers and letters. Remember, it’s case sensitive.

What is a secret question and secret answer?

Your secret answer is your personal response to a secret question you choose from a list we provide. This will help you log in if you forget your username or password. For example, if you choose the question: "What city were you born in?", then your secret answer could be "Los Angeles".

How can I enroll in a new account?

You can enroll in a new account using the links below and following the prompts on each screen. If you’re already signed up for a TransUnion account, you’ll have to select a new username for any new subscription you sign up for.

Click the links below to reset your username or password for:

Account Help

Why can’t the site find my credit file?

You may not have a credit file if:

  • You don’t have enough credit history
  • Your lenders choose not to report to TransUnion
  • There are inaccuracies in the personal information reported on your file
  • You haven’t established credit or have not used credit in 10 or more years

How do I update the mailing address or email address associated with my account?

The 'My Information' tab under your Profile allows you to easily update your street address and email address. To get there, click the link to your Profile at the top of the screen, then select the 'My Information' tab.

If you want to update the address on your credit report, go here for more information.

How do I update the mailing address or email address associated with my account?

The 'My Information' tab under your Profile allows you to easily update your street address and email address. To get there, click the link to your Profile at the top of the screen, then select the 'My Information' tab.

Why would I need to change my mailing address or email address?

Having your current information in the system allows us to contact you about your account if we need to.

Why can't I change my Social Security number when signing up?

If you mistyped your Social Security number on the order form, you should start the process over from the beginning.

How do I cancel my subscription?

If you’re trying to cancel your account but are having trouble logging in, and we’ll get back to you within 24 hours.

Billing Information (Paid Subscription Services Only)

How do I change my credit card information?

After you’ve logged in, click the ‘Profile’ link at the top of the screen, then select the 'Payments & Orders' tab. Select the 'Update/ Change Credit Card' link to the right of the 'Product Billing Information' section. Enter the new information and select Save. The updated credit card information will now be used for all future transactions on the TransUnion site.

The system does not ask for a credit card type (MasterCard, Visa). Why not?

The credit card number indicates the type of card you’re using.

Can I use dashes when entering my credit card number?

Yes. You have the option of entering one continuous number, or using dashes / spaces to separate the number as it appears on your credit card.

Payment Information (Paid Subscription Services Only)

How do I know if I've been charged?

If you’ve purchased a 3-Bureau Credit Report and Score, a TransUnion Credit Monitoring or TrueIdentity Premium membership or you've been charged for a credit report, there will be an entry on the My Profile page, 'Payments & Orders' tab, under the 'My Orders' section. It will clearly state the order number and date. Just click the 'Print Receipt' link to view specific details such as card number, product ordered and amount charged. If you haven’t been charged, you’ll see a notice that says, "No charges on file."

How do I get a copy of my receipt?

After you’ve logged in, click the ‘Profile’ link at the top of the screen, then select the 'Payments & Orders' tab. Select the 'Print Receipt' link and you’ll be presented with a copy of the original receipt.

What credit cards are accepted as forms of payment by TransUnion?

We accept Visa, MasterCard, Discover and American Express credit cards.