According to the Forrester Consulting study, An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications In 2022, challenges related to orchestration of outbound communications demand increased customer intelligence capabilities to meet the multichannel expectations of today’s customers.
Download the infographic to get key stats from the study about how:
- The phone is a critical part of the multichannel outbound communications strategy, and is key to improving the customer experience
- Challenges like call spoofing, robocalls and fraud persist – causing customers to mistrust the phone, and not answer
- Customer contact solutions like TruContact™ Branded Call Display and Phone Behavior Intelligence, Powered by Neustar® can help enterprises increase right-party contact rates, improve the customer experience, and increase revenues.