How to Rebuilding Trust in Government Calls

Government agencies rely on phone calls to deliver benefits, resolve complex issues and communicate during emergencies. But rising robocalls, call spoofing and impersonation scams have eroded public trust — causing constituents to ignore even legitimate government calls. As answer rates decline, agencies risk delayed services, missed benefits and weakened public confidence.

Download the infographic to explore today’s most urgent, phone‑based public sector fraud threats and how TransUnion® Trusted Call Solutions can help address them.

Specific callouts include:

• Phone calls are the #1 channel used to perpetrate government impersonation fraud — surpassing email and text — according to the FTC.
• 78% of consumers believe customer experiences from government agencies should be as good as — or better than — those in the private sector.
• 67% of government agencies report a need for branded calling — which enables them to reassure constituents by displaying name, logo and reason for the call on mobile devices while authenticating calls to reduce the risk of spoofing and fraud.