How Voice Fraud Is Undermining Patient Engagement

Patients value the personal connection of speaking with their healthcare providers by phone. Unfortunately, healthcare has also become a prime target for fraudsters. In 2024, insurance scams ranked as the top robocall complaint filed with the Federal Communications Commission (FCC).

The rapid rise of call spoofing, voice fraud and AI-powered scams is eroding trust — conditioning patients to ignore legitimate calls from providers. The result? Missed appointments, reduced care adherence and weakened patient relationships.

Download the infographic to explore today’s most urgent, phone‑based healthcare fraud threats and how TransUnion® Trusted Call Solutions can help address them.

Specific callouts include:

• Taxpayers lost $100B annually due to Medicare and Medicaid fraud, with a significant portion due to phone scams
• 76%  of patients call a healthcare provider at some point in their journeys
• 68% of healthcare providers said adding context — such as name, logo and reason for the call to the mobile device display — improves patient engagement and protects their brands