Important changes coming to your credit monitoring product
We are beginning a transition to an improved platform to better serve your needs and offer some additional features. You do not need to take any action at this time to get moved to the improved experience. For more information on how your membership subscription may change, click here. Once the transition takes place, we will send you a new link via email so you can access the updated experience.
We understand you may have questions about this, so we’ve included a few answers by category.
Accessing the updated experience
Do I need to do anything right now?
You do not need to take any action at this time. Your transition will be automatic, and we’ll keep you notified via the email you’ve given us. Please log in to your account and verify your email under your account settings to ensure you receive the transition email.
How will I know my account has been successfully transitioned?
Once the transition takes place, we will email you a confirmation with instructions and a new link to access your updated experience. Be sure to bookmark it!
What if I did not receive my transition confirmation email?
There could be a few reasons why you have not received the transition email from us yet:
- It may be in your email’s junk or spam folder. Be sure to check there first.
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Your account may not have been transitioned yet. The transition process can take longer for some accounts, so it's possible your account may not be fully transitioned yet.
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The email we have on record for your account may now be different from the one you used to sign up with. If you believe that is the case, please log in to your current account and update it.
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If you think there has been an error, please contact consumer support using the information below.
Chat with us online (Click the button at the bottom of your screen)
Reach us by phone:
TransUnion Credit Monitoring consumers
You can contact us at 855-681-3196.
TrueIdentity consumers
You can contact us at 855-260-9279.
zendough consumers
You can contact us at 866-344-9062.
Agents are available:
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Monday – Friday 8 a.m. – 9 p.m. Eastern Time
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Saturday – Sunday 8 a.m. – 5 p.m. Eastern Time
* Closed on all United States observed holidays
How will I log in once the updated experience is ready?
After you have been transitioned, you will log in to the updated experience using your same account username and password. If you don’t remember this information or need assistance, you can use the “login help” or “login a different way” link on the login screen.
There may be some additional steps you need to take, such as verifying your identity, confirming your email, or creating a new password for security reasons. If you have not been transitioned to the updated experience yet, we encourage you to make sure your account information like email and phone number are up-to-date.
What happens if I have more than one account?
If you are enrolled in more than one of our existing premium products, we will be transitioning your most recent account that you created to the updated experience. This means your oldest premium account will be canceled as well as any automatic payments. You should use the most recent account login information that you created to access the updated experience.
What if I have one free account and one premium account?
We will be transitioning your premium account only. This means your free account will be canceled. You should use the premium account login information that you created to access the updated experience.
Why am I being transitioned to another TransUnion product again?
We understand it may be frustrating to get moved to an updated experience again so quickly, but we believe this will be worth the inconvenience. We will try to make this process as simple as possible. Please contact us with any questions.
Will anything in my membership subscription change?
If you are currently paying a certain dollar amount for your subscription, that will continue. The price you currently pay may be changing as well. For exact details regarding your monthly price, please refer to the email we sent you. If you haven’t received an email yet, refer to the “What if I did not receive my transition confirmation email?” question. To learn more about what is included in the updated experience, click here.
Will my billing information and receipts transition with my account?
Up to three months of your account’s information regarding past payments and billing receipts will transition into the updated experience.
Will there be changes to the Terms of Service?
We are making updates to our Terms of Service to clarify our terms and cover this updated experience. We encourage you to read those here. By your continued use and membership once you are transitioned, you agree to the updated Terms of Service. If you do not agree, please cancel your account.
Changes to existing features
What’s the difference between the updated experience and what I have now?
The updated experience has an updated look and feel that will make monitoring your credit easier and more convenient.
You can see a list of all the exciting features coming to you here. This list also details any features that your current membership may have had access to, but will be going away after your account transitions to the updated experience.
How will I be able to manage my disputes, credit freezes and fraud alerts after this transition?
If you have not been transitioned yet, you can still, as always, manage your credit freeze, disputes, and fraud alerts online at the TransUnion Service Center using that login information.
If you have already been transitioned, you can use the login information you have created for the updated experience. You can even access those options directly on the homepage of the updated experience, which will take you to the TransUnion Service Center. Please note this capability is only available on the web version of the experience.
Is there a mobile app version of the updated experience?
Yes, our new mobile app for TransUnion Credit Essentials and Credit Premium is available for iOS and Android devices. You can download it from the App Store or Google Play store after your account transitions.
TransUnion Credit Monitoring premium consumers
- To cancel online, log in using the link below. Then, click "Manage Account" which is located in the main menu area. Log in to access and/or cancel your account.
If you have access to our app, you can cancel by opening the app on your device and then selecting the top right “profile” icon. Then, select "Account Management" and then “Manage.” Finally, scroll to the bottom and select “Cancel My Account."
To cancel over the phone, call 855-681-3196. Agents are available Monday – Friday 8 a.m. – 9 p.m. Eastern Time Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time * Closed on all United States observed holidays
TrueIdentity Premium consumers
To cancel online, click this link: Log in to access / cancel your account.
To cancel over the phone, call 855-260-9279. Agents are available Monday – Friday 8 a.m. – 9 p.m. Eastern Time Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time * Closed on all United States observed holidays
zendough consumers
Call us to cancel your subscription: 866-344-9062.
Agents are available Monday – Friday 8 a.m. – 9 p.m. Eastern Time
Saturday – Sunday 8 a.m. – 5 p.m. Eastern Time
* Closed on all United States observed holidays
If you have been transitioned to the updated experience, follow the directions below to delete your paid account.
TransUnion Credit Premium
If you would like to cancel your Credit Premium subscription, you can do it online or by calling TransUnion.
To cancel online, log in to your account and click "Settings" in the main menu area. Then, click “Membership Details” and scroll to the bottom to find the option to cancel.
To cancel over the phone, call (833) 543-4353. Agents are available Monday-Friday from 8 a.m. – 9 p.m. Eastern Time, and Saturday-Sunday from 8 a.m. – 6 p.m. Eastern Time. The call center is closed on all United States observed holidays.
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