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First Party Collections

Improve portfolio performance and customer relationships by optimizing effectiveness across the collections lifecycle.

First Party Collections

Improve portfolio performance and customer relationships by optimizing effectiveness across the collections lifecycle.

Identify and engage at-risk customers before they become delinquent

Helping delinquent customers get on track can increase recoveries, mitigate losses and preserve loyalty. Using reliable account insights to find and contact customers with a friendly experience can make the difference between help and hindrance.

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88%

Of business calls that go unanswered.¹

90%-100%

Reduction in erroneous call blocking and tagging of outbound calls when using Caller Name Optimization.¹

33%

Increase in right-party contact rates when using Phone Behavior Intelligence.¹

¹Neustar Internal Analysis, 2022

Related markets we serve

Solutions for Lenders and Creditors

TransUnion helps financial institutions improve collections productivity and efficiency with deeper insights that provide confidence for engaging customers earlier in the collections lifecycle.

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Protect your business with first party collections solutions