Natural Disaster Resources

If you’re a victim of a natural disaster and are concerned about how it may impact your credit, TransUnion is here to help. Learn more about what you can do to protect your TransUnion credit report and how to contact us for disaster-related support.

You can also use the Consumer Financial Protection Bureau’s guide to learn more about how to handle your finances before, during and after a disaster or emergency.

Support for Disaster Victims

Contact us using your preferred method below for assistance with the following:

  • Obtain a free credit report at or by calling us at 877-322-8228
  • Dispute an item on your credit report online or call us at 800-916-8800. You can include a consumer statement on your credit report indicating you are a victim of a disaster. Please note: Anyone who views your credit report will be able to see your consumer statement.
  • Place a credit freeze on your credit report online or by calling us at 800-916-8800

When speaking with an agent or in any correspondence, please let us know that you have been affected by a disaster so that we may handle your issue accordingly.

If you would like to perform any of the above actions by mail, you can do so by mailing a written request that includes your name, address and Social Security number to the following address:

TransUnion Consumer Solutions
P.O. Box 2000
Chester, PA 19016

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model. Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.

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