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2023 REPORT

Telecommunications Consumer Report

Consumers share sentiment on fraud tied to mobile devices, and expectations of carriers to keep them protected

As the industry continues to evolve, communications service providers (CSPs) must be agile and respond quickly to fluidity in the market. That includes keeping up on the newest fraud schemes and knowing how to mitigate threats. TransUnion’s 2023 Telecommunications Consumer Report revealed valuable information, including: 

  • What actions consumers expected CSPs to take to prevent fraud and identify theft 
  • The number of consumers impacted by mobile fraud  
  • How generations differed in concerns about fraud and what they intended to do about it
  • How CSPs can help mitigate fraud to improve the customer experience

Explore more findings and learn how TransUnion solutions can help CSPs safeguard consumers' personal information and protect them against fraud.

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