COVID-19 Support Center

We’re here to help you protect and stay in control of your credit health

COVID-19 has impacted people all around the world, causing uncertainty in many parts of life. While we all continue to navigate this unprecedented situation, we want to assure you that we at TransUnion are committed to helping you protect and stay in control of your credit health during this stressful time.

We’re closely monitoring this rapidly evolving situation, and we’ll be sure to keep you updated here.

—Chris Cartwright, Chief Executive Officer

Our Latest Update

July 15, 2020 Guidance Reminder: You always have the right to add a consumer statement to your credit report. This note explains your financial situation and can be seen by anyone who views your report. When adding a consumer statement to your TransUnion report, you can easily choose from pre-worded options like, “I am unable to make timely payments due to the impact on my job/wages as a result of the COVID-19 pandemic,” or you can write your own. The note must be 100 words or fewer (200 or fewer in Maine). Visit transunion.com/disputes to get started.

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Consumer Financial Hardship Study

Our global Consumer Financial Hardship study provides essential and timely insights into the rapidly evolving financial concerns and impact to consumers resulting from the COVID-19 health crisis.