Consumer Support

Here you'll find our self-serve options — they’re our fastest resources and available at any time.

customer support options

Manage Your Subscriptions

TransUnion Credit Memberships (FREE & PAID)

TransUnion Credit Essentials (Free) and Credit Premium (Paid) are our credit monitoring memberships. Both come with your TransUnion credit report and score1, personalized credit card offers with CardMatchTM from Bankrate2 and educational tools. Credit Premium offers additional features. 

To cancel online, log in and click "Settings" located in the main menu area. Then, click “Membership Details” and scroll to the bottom to see your options. 

TransUnion Identity Protection

Our comprehensive identity protection solution can safeguard you against identity theft and fraud.

To cancel online, log into your member dashboard, then go to the drop-down menu in the top right-hand corner of the screen. Select the "Protection Plan" tab, then click the "Cancel" button under your Current plan.

Legacy TransUnion Credit Monitoring, TrueIdentity and zendough

TransUnion Credit Monitoring, TrueIdentity and zendough have permanently shut down. If you had those products, your account has been moved to TransUnion Credit Essentials or TransUnion Credit Premium. You can log in using your same username and password.

Technical Support

If you need help with a technical issue or logging in to a TransUnion account, start here.

Technical and Login Help

Support for TransUnion’s subscription products and self-serve options for credit reports, credit freezes, fraud alerts and disputes.

Prescreen Opt Out

TransUnion gives you choices to opt out of prescreened offers of credit or insurance.

Contact TransUnion

We're here to help. Find options to reach us on social or by phone.

1 Your credit score is calculated based on the VantageScore® 3.0 model. Lenders and insurers may use different scores to evaluate your eligibility.

Advertiser Disclosure. Offers are provided by TransUnion’s Offers Provider, Bankrate. Bankrate provides advertising revenue to TransUnion Interactive, Inc. when consumers interact with the offers, such as by clicking on an offer, when the application is approved or opening an account. This revenue impacts how and where offers appear (including, the order in which they appear), except where prohibited by law for offers related to mortgage, home equity and other home lending products.

Offers do not represent all available financial services, companies or products. Availability may vary by state. Please review the offer details and verify all terms and conditions before applying. TransUnion does not endorse or recommend any lender or provider.