KONTXT Privacy Notice

This notice was last modified on and has an effective date of April 13, 2026.

We have recently updated our Privacy Notice. Be sure to review it carefully to understand our privacy practices.

This Privacy Notice (“Notice”) provides information about how Neustar Information Services, Inc.’s KONTXT consumer apps (“KONTXT App,” “we,” “us,” or “our”) handles personal information and describes the rights you may have regarding your personal information with respect to the KONTXT app and supporting services described below. Use of our online services, including the KONTXT App, constitutes your agreement to the terms of this Notice. If you do not agree with the terms of this Notice, please do not use our services. This Notice does not cover practices of other Neustar or TransUnion businesses or products, nor your interactions with us as a job applicant. Please see those respective privacy notices listed on the left-hand panel of this page for more information on those privacy practices.

Depending on your settings and device permissions, we may access SMS metadata and content, sender information, and device identifiers to deliver core features like spam detection, filtering, user reporting, and safe lists/block lists. You control permissions in your device settings and can opt in or out of optional analytics, crash logs, and marketing. We do not sell your personal information. We may share limited data with service providers under contracts that restrict further use. If you are in the EEA/UK/Switzerland, we rely on legal bases such as performance of a contract, legitimate interests, and consent where required. You have rights to access, delete, correct, and port your data, and to object or restrict certain processing.

If you wish to exercise your privacy rights and choices, please contact KONTXT_CS@transunion.com.

This policy applies to information we collect:

• on this Website
• on the KONTXT application (“App”) and
• in email, text, and other electronic messages between you and this Website or when you contact us or our customer service.

Notice at Collection: We collect personal information as detailed in this Notice. The categories of personal information that we collect and from whom are listed below under “Personal information we collect,” and the purposes for which we collect and use personal information are detailed below under “Purpose for collecting and use of personal information.” To learn more about your privacy rights please navigate to the “Privacy rights and choices” sections below. Our retention practices are outlined below under “Retaining personal information.”

1. Personal Information We Collect

Personal Information Collected and How We Collect

The information we collect from and about users :

• personally identifiers, such as your name, e-mail address, phone number, IP address, mailing address and other information, including via the App;
• your phone calls and text messages, including their content, contact information, caller ID information, and metadata;
• your precise geolocation;, device information such as your Internet connection, the equipment you use to access our App, and other information about your usage of the App.

We collect this information:

• directly from you when you provide it to us.
• automatically as you navigate through the App (where permitted by applicable laws).
• throgh cookies, web beacons, and other technologies that we may (now or in the future) employ to improve the features and functionality of the App
• from phone calls and text messages related to your use of the App
• from third parties, for example, our business partners. In such cases we rely on our partners to ensure and document the appropriate legal basis for sharing your information with us.

Personal Information You Provide Us

The personal information we collect on or through our App may include:

• Information that you provide by filling in forms on our App. We may also ask you for information when you report a problem with our App.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your search queries on the App.

2. Purpose for collecting and use of personal information

General Use. We use the information we collect from or about you to help provide the App services. This includes:

• Operating the App, including message/call filtering, blocking spam messages, and other-related services.
• Customizing you and your caller/senders’ experience with using the App.
• Evaluating and optimizing the features and performance of the App.
• Communicating with you about the App.
• Providing customer support for your use of the App.
• Providing and evaluating the advertising you see through or related to the App.
• Compiling aggregate data for business purposes.
• Enforcing our terms of service.
• Detecting and protecting against fraudulent, illegal or harmful activities.
• Complying with legal obligations.
• Any other purpose disclosed to you when we collect the information or that is related to a request made by you.

Use Of Call-Related Data. We may use data provided by you about individual calls and callers to better identify incoming phone numbers, support our robocall blocking efforts, and help others make or receive fewer unwanted calls. For example, when you report a particular call as spam, you grant us permission to access the data for that call, including any audio provided in the call, and any associated commentary you provide, so that we can analyze it, publish it, and otherwise use those data to support robocall blocking efforts. Similarly, when you provide names associated with phone numbers, we use those data to determine whether a caller is likely to be spam, as well as to validate or invalidate the caller IDs we or third parties are associating with particular phone numbers.

Use Of Text Message-Related Data. We may use data provided by you about individual texts and their senders to better identify incoming phone numbers, support our scam and spam text blocking efforts, and help others receive or reply to fewer unwanted texts. For example, when you report a particular text message as spam, you grant us permission to access that text message and any data related to it, as well as any associated commentary you provide, so that we can analyze it, publish it, and otherwise use those data to support our text message blocking efforts.

Use of Aggregated Information. In addition to the individual data use described in this Privacy Policy, we may aggregate information about you and other individuals together, while ensuring that the information does not directly or indirectly identify you. We may use aggregated information for any legitimate business purpose, including for research and analysis, providing our services, targeted advertising, and promotional purposes. For example, we (or a third-party service provider working on our behalf) may collect and processes, non-personally identifiable, general information about demographics (age, gender, and interests) and usage of the services. This category of information is general and cannot and is not used to identify specific users, telephone numbers, or email addresses.

3. Disclosing for a business purpose and selling/sharing personal information

We may share information collected from or about you with others, including service providers, business partners, advertisers, and other companies that are not affiliated with us, for the purposes described below. We do not sell your personal information, as that term is defined by comprehensive US state privacy laws.

Third-Party Service Providers. We may share information collected from or about you with companies that provide specific services to us that enable providing, optimizing, evaluating, and improving our services. This includes telephony services providers (including SIP gateway, text message gateway, caller ID, and phone number providers), hosting providers, transcription providers, payment processing providers, and others. We may provide specific information to these third parties, as may be necessary for them to provide specific services to us. For example, to send you a text message, we must provide your mobile number and the content of your message to a text message gateway service.

We enter into agreements with these third parties that contain applicable restrictions on use of and access to data covered by this Privacy Policy. We  cannot be responsible, however, for the actions of parties we do not own or control.

Third-Party Business Partners Engaged in Identifying and Blocking Robocallers. We may share usage and call data with third parties, such as wireless carriers and the vendors they work with to:

• Improve the quality of their labeling and blocking services.
• Permit them to determine whether a call is likely from an unwanted robocaller.
• Help carriers, law enforcement, and others track down, disrupt, and/or prosecute robocallers and illegal actors, and
• Support other tasks that directly correspond to reducing the number of unwanted robocalls.

Third Parties When Required By Law or When Necessary to Protect Your or Our Rights. We may disclose information from or about you in certain cases without providing you an opt-out mechanism. For example, we may disclose your information to:

• Comply with the law or legal processes.
• Comply with requests for cooperation from a government entity. 
• Protect our legal rights, or those of our affiliates or partners.
• Protect our users or related third parties.
• Protect against fraud.
• Enforce our Terms of Use.

4. Privacy rights and choices

Privacy rights and choices – United States

As applicable under privacy laws, when we are acting as a data controller you may take advantage of certain privacy rights, such as to request access, correction, or deletion of your personal information. You may also have the right to appeal a denial of your privacy rights.

To exercise your privacy rights – access, deletion, correction, opt-out, limitation – (subject to limitations and exceptions under applicable law), submit a verifiable request at KONTXT_CS@transunion.com, and find additional detail below.

• You can submit a privacy request via the contact methods in the “Contact information” section below. Please be sure to include your full name, postal address, telephone number, and email address. We will contact you by email or telephone (as applicable) after receipt to let you know the status of your request.

Explanation of Privacy Rights and Choices

• Right to Access/Know. You may have the right to request a privacy report detailing the personal information collected, disclosed, sold, and shared about you and the purpose for doing so, unless such request proves impossible or would involve disproportionate effort.
• Right to Correct. You may have the right to request that we correct inaccurate personal information that we collect or maintain about you, subject to verification.
• Right to Delete. If we collected or maintain personal information about you, you may have the right to request the deletion of this personal information, unless an exception applies under applicable law.
• Right to Opt Out of the Sale/Sharing. You may have the right to opt out of the sale/sharing of your personal information to third parties.
• Right to Opt Out of Profiling/Automated Decision Making, Targeted Advertising, or Cross-Context Behavioral Advertising. You may have the right to opt out of our use of your personal information for purposes of profiling, automated decision making, targeted advertising, or cross-context behavioral advertising.
• Right to Limit the Use of Sensitive Personal Information. You may have the right to limit how we use your sensitive personal information. Depending on the applicable law, sensitive personal information may include: Social Security number, driver’s license number, biometric information, precise geolocation data, and racial and ethnic origin.
• Right to Request Specific List of Third Parties. You may have the right to request a list of the specific third parties with whom we have disclosed personal information.
• Right to Appeal. If you believe we have denied any of your consumer privacy rights in error, you may have the right to appeal by replying to our denial message or any communication from us.

These rights are subject to limitations and exceptions under applicable privacy laws. They may vary by region, and the functionality and features available on our websites are subject to change. We do not discriminate against you based on your exercise of your privacy rights.

Privacy rights and choices – Outside the United States

Information for EEA, UK, and Switzerland Residents. If you’re located in EU, UK, or Switzerland, you may have confirmation, access, correction, objection, and erasure rights for personal data under the EU's General Data Protection Regulation (GDPR) or similar laws. If you wish to use these rights, please submit your request at KONTXT_CS@transunion.com.

5. Privacy requests via authorized agent

In US states that permit the use of authorized agents, consumers may have the right to have an authorized agent submit a request on their behalf. In order to submit a verifiable request for an applicable consumer privacy right on behalf of another consumer, an authorized agent without power of attorney must provide one item from each of the two sections below.

1. Signed permission from the applicable consumer authorizing the agent to submit the verifiable privacy request on their behalf, including a description of the type of privacy request(s). The name of the agent submitting the request must match the name of the authorization.

2. The applicable consumer must verify their own identity directly with the business by submitting information or documentation that provides sufficient proof of identification, such as:

• a Social Security number or a copy of a Social Security card issued by the Social Security Administration,
• a certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate, or
• a copy of a driver's license or an identification card issued by the motor vehicle administration or any other government issued identification.

This secondary identification must include or reference the same name as stated in the signed permission form. The submission must also include sufficient information for us to locate the consumer’s file.

Documentation may be sent to the contact information at the bottom of this notice.

To protect the confidentiality of your data, you and/or your authorized agent may choose to submit your data using confidentiality features offered by your email provider.

All personal information provided as part of this process will be deleted after verification has been completed.

6. Personal information of children

Our services are not targeted to children and we do not intentionally or knowingly collect personal information from children under the age of 18.

7. Securing personal information

We have implemented and maintain a comprehensive Information Security Program with reasonable administrative (policies, standards, and processes), physical, and technical controls designed to protect the confidentiality, integrity, and accessibility of your personal information.

8. Retaining personal information

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or processed, as described in this Notice. When determining retention periods, we consider our relationship with you and your information, the nature and sensitivity of the information, and what is reasonably necessary and proportionate to provide and improve our services. We also adjust retention periods to comply with our legal, reporting, or accounting obligations, to resolve disputes, and to enforce our agreements. We regularly review our retention periods and assess our data minimization practices, retaining the least amount of information for the shortest retention period, while still upholding all our obligations.

9. Corporate reorganization

In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, we may share your personal information. We may also share your personal information if we undergo bankruptcy or liquidation, in the course of such proceedings.

10. Links to other sites or services

This Notice does not apply to other third-party sites or services. If you click on a link or browse to a third-party site from our site/service, your activity and interaction is subject to that third-party's rules and policies. We recommend reviewing the privacy statements on those other sites to understand their privacy practices and make an informed decision regarding your use or interaction with their site/service.

11. Contact information

If you have questions or concerns regarding this Notice, our privacy practices and the protection of your personal information, or the privacy rights and choices available to you, you may contact us in the following ways:

12. Notice changes and effective date

This Notice is subject to change at any time. If we make any changes to this Notice, we will post the revised Notice on this page with its effective date. If we change this Notice in a material way, we will provide appropriate notice as required by law. Such notice may be provided, for example, via a temporary banner on our Site, an email sent to users for whom we have an email address, or by temporarily noting “UPDATED” next to the Privacy Policy link on the footer of our Site.