TransUnion Rental Screening Solutions, Inc. Privacy Notice for ShareAble for Hires, ShareAble for Rentals, and SmartMove
Privacy Notices
This notice was last modified on and has an effective date of December 16, 2022.
This Privacy Notice (“Notice”) provides information about how TransUnion Rental Screening Solutions, Inc. ("TURSS," “we,” “us,” “our”) handles personal information about you and describes the rights you may have regarding your personal information. This Notice applies to the services and products we provide via the ShareAble for Hires and MySmartMove websites, our related online applications for mobile devices, tablets, smart phones (collectively, “Online Services”) and our offline business activities regarding the collection, use, sale, sharing, and disclosure of personal information.
Notice at Collection: We collect personal information as detailed in this Privacy Notice. The categories of personal information that we collect are listed below under “Collection and use of personal information,” which also provides the purposes for which we collect and use personal information. To learn more about your privacy rights, including your right to opt out of the sale or sharing of your personal information, please navigate to the “Consumer privacy rights” section below.
View TransUnion’s California Consumer Privacy Act (CCPA) Metrics.
1. Collection and use of personal information
We collect personal information for different purposes. We describe the purpose for collecting personal information, listed by categories of personal information in the chart below, during the prior 12 months. Please note that a specific piece of personal information may fall into one or more categories of personal information.
Category of personal information | Personal information we collect, by category of sources | Purpose and use of personal information |
Identifiers Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, and Categories of Sensitive Personal Information: Social Security number, driver’s license number, passport number, or other similar identifiers |
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Personal information categories listed in the California Customer Records statute Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, physical characteristics or description, address, telephone number, and Categories of Sensitive Personal Information: Social Security number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Note that personal information in this category may overlap with other categories |
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Characteristics of protected classifications under California or federal law An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) |
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Commercial information Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
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Biometric information and Sensory Data An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information |
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Internet or other similar electronic network activity Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement |
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2. Disclosing for a business purpose and selling/sharing personal information
Unless you indicate to us that you are not interested in receiving information regarding other products and services, your name, email address, and/or other contact information may be shared with a third party in order to present these offers to you. If you prefer not to receive such information, you may indicate your preference by contacting TURSS. See the “Contact information” section below to learn more.
In the prior 12 months, we may have sold or shared for a commercial purpose or disclosed for a business purpose your personal information to different third parties, as detailed below.
Category of Personal Information | Sold or shared by category of third parties | Disclosed for a business purpose by category of third parties |
Identifiers Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, and Categories of Sensitive Personal Information: Social Security number, driver’s license number, passport number, or other similar identifiers |
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Personal information categories listed in the California Customer Records statute Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Note that personal information in this category may overlap with other categories |
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Characteristics of protected classifications under California or federal law An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) |
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Commercial information Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
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Biometric information and Sensory data An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information |
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Internet or other similar electronic network activity Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement |
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3. Cookies, pixels, and similar technology
Information collected passively via cookies and similar technology. A cookie is a small text file that a web server places on your computer or device when your browser accesses a website. Cookies store data specific to a client or website and are designed to create a record of or “remember” online activity. We use cookies for a number of different purposes. Some cookies are necessary to ensure the site functions properly and some enable us to deliver an individualized Online Services experience.
You generally have the ability to accept or decline most types of cookies. We do not respond to browser Do Not Track requests. Most web browsers give you a choice to modify your browser settings to decline some or all non-necessary cookies. We provide you choices to manage your privacy and selling/sharing in the Cookies Settings section located in the footer of our website. Not accepting cookies may make certain features of the site unavailable to you. If you would like more information about cookies, you can visit http://www.cookiecentral.com/n_cookie_faq.htm.
4. Rights under the Fair Credit Reporting Act (FCRA)
Your account information: You have the ability to correct or update personal information that you directly provided to us and that we maintain. Log into your account to update your information.
Your consumer report information: If you believe that some of the information in your consumer report is inaccurate, you may initiate a dispute of such information and contact TURSS by calling us at 888-387-1750 or emailing us at TURSSDispute@transunion.com.
Opting-out of email communications: You may sign up for our free newsletter in a variety of ways. We automatically enroll into the newsletter when you place an order and provide your email address unless you opt-out by contacting us. You may unsubscribe at any time. Please allow 48 hours to process. You also may sign up without ordering by requesting to receive the newsletter(s) from our websites and providing your name and email address. You can opt-out of receiving the email by responding to the newsletter via the opt-out link. You can also contact our customer service department and request that you be unsubscribed from the newsletter. Please see the section titled “Contact information” for ways to reach us.
We may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us. If you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers.
5. Links to other sites or services
This Notice does not apply to other third-party sites or services. If you click on a link or browse to a third-party site from our site/service, your activity and interaction is subject to that third party's rules and policies. We recommend that you review the online privacy statements on these other sites to understand their privacy practices and treatment of personal information so that you can make an informed decision regarding your use or interaction with their site/service.
6. Securing personal information
We maintain a comprehensive Information Security Program with administrative (policies, standards, and processes), physical, and technical controls to help ensure the security and confidentiality of your information.
7. Personal information of children
Our Services are not intended for use by individuals under the age of eighteen (18). If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. If you believe we have collected personal information from individuals under the age of eighteen (18), a parent or guardian may call us for more information about making a data privacy inquiry or request, as described in the “Contact information” section below.
8. Consumer privacy rights
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may take advantage of certain privacy rights, such as to request access, correction, or deletion of your personal information. Because we may “sell” or “share” personal information or engage in “profiling,” “targeted advertising,” “cross-context behavioral advertising,” or use sensitive personal information, consistent with the defined terms in the applicable state laws, you may also exercise your right to opt out of such sales, sharing, profiling/automated decision making, targeted advertising, or cross-context behavioral advertising, and limit our use of your sensitive personal information. You have the right to appeal a denial of your privacy rights.
To make an opt-out request or to limit our use of your sensitive personal information, visit our Opt-Out Request page or visit the following links: Do Not Sell or Share My Personal Information and Limit the Use of My Sensitive Personal Information.
To make a verifiable consumer request or appeal, visit our Consumer Privacy page. If you have a TransUnion account, you can use it to make your request. You can also make your request without setting up an account. To do so, we’ll need your first and last name, address, date of birth, and the last four digits of your Social Security number (sensitive personal information). We’ll use that information to verify your identity so we can respond to your request.
Right to know
You have the right to request a disclosure of the personal information collected, sold, and shared about you and the purpose for doing so, unless such request proves impossible or would involve disproportionate effort. Upon submission of a verifiable consumer request, we will provide you with the following information.
- The categories of personal information we collected about you.
- The categories of sources from which we collected your personal information.
- Our business or commercial purpose for collecting or selling/sharing the personal information.
- The categories of third parties to whom we sold or disclosed personal information.
- The specific pieces of personal information we collected about you.
To make a verifiable consumer request to know, visit our Consumer Privacy page. If we provide this information to you electronically, the information will be in a portable format. To the extent that it is technically feasible, we will provide you the information in a readily useable format that you can easily transfer to another entity.
You have the right to request that we correct inaccurate personal information that we collect or maintain about you, subject to verification. To make a verifiable consumer request to correct, visit our Consumer Privacy page.
Right to delete
If we collected or maintain personal information about you, you have the right to request the deletion of this personal information, unless an exception applies under applicable law. To make a verifiable consumer request to delete, visit our Consumer Privacy page.
Right to be free from discrimination
You have the right to be free from discrimination for exercising any of the consumer privacy rights. If you choose to exercise any of your rights, we will not:
- Deny you goods or services;
- Charge you a different price or rate for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of good or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Right to opt-out of the sale/sharing of personal information
You have the right to opt out of the sale/sharing of your personal information to third parties. To exercise your right to opt out of the sale or sharing of your personal information through trackers or cookies please visit the Cookies Settings section located in the footer of our website. To opt-out of the sale or sharing of your personal information through non-cookie and tracker based ways, visit our Do Not Sell or Share My Personal Information page.
Right to opt out of profiling/automated decision making, targeted or cross-context behavioral advertising
You have the right to opt out of our use of your personal information for purposes of profiling, automated decision making, targeted or cross-context behavioral advertising. To opt out of these uses, visit our Opt-Out Request page.
Right to limit the use of sensitive personal information
You have the right to limit how we use your sensitive personal information. Sensitive personal information includes, but is not limited to, Social Security number, driver’s license number, biometric information, precise geolocation, and racial and ethnic origin. To limit the use of your sensitive personal information, visit our Limit the Use of My Sensitive Personal Information page.
Right to appeal
If you believe we have denied any of your consumer privacy rights, you have the right to appeal by visiting our Consumer Privacy page.
9. Authorized agent
If a consumer is using an authorized agent to submit a consumer privacy request, the following is required.
Using an authorized agent without power of attorney to submit a consumer privacy request. In order to submit a request on behalf of another consumer, an authorized agent without power of attorney must provide one item from each of the two sections below.
1. Signed permission from the consumer authorizing the agent to submit the privacy request(s) on their behalf. Describe the type of privacy request(s).
2. The consumer must verify their own identity directly with the business by submitting information or documentation that provides sufficient proof of identification, such as:
a. a Social Security number or a copy of a social security card issued by the Social Security Administration,
b. a certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate, or
c. a copy of a driver's license, an identification card issued by the motor vehicle administration or any other government issued identification.
Using an authorized agent with power of attorney to submit a consumer privacy request. In order to submit a request on behalf of another consumer, an authorized agent with power of attorney pursuant to California Probate Code sections 4000 to 4465, must provide one item from each of the two sections below.
1. The valid power of attorney executed lawfully under California Probate Code sections 4000 to 4465.
2. Information or documentation that provides sufficient proof of identification to verify the consumer’s identity, such as:
a. a Social Security number or a copy of a social security card issued by the Social Security Administration,
b. a certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate, or
c. a copy of a driver's license, an identification card issued by the motor vehicle administration or any other government issued identification.
Using an authorized agent to submit an opt-out request. In order to submit an opt-out request on behalf of another consumer, please provide written permission, signed by the consumer, authorizing the agent to submit the opt-out request. Please send your letter and documentation to the postal address in the “Contact information” section below.
10. Corporate reorganization
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, we may share your personal information. We may also share your personal information if we undergo bankruptcy or liquidation, in the course of such proceedings.
11. California Investigative Consumer Reporting Agencies Act (ICRAA) – Privacy Statement
Personal Information Disclosure – United States or Overseas: Personal Information may be transferred to third parties outside the United States or its territories.
Phone | 1-888-387-1750 |
Postal Mail | Privacy Request Coordinator |
12. Contact information
If you have questions or concerns regarding this Notice or the protection of your personal information and privacy rights, you may contact us in the following ways:
Postal Mail | TransUnion Data Privacy Request |
13. Notice changes and effective date
This Notice is subject to change at any time. If we make any changes to this Notice, we will post the revised Notice on this page with its effective date.
What You Need to Know:
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