TransUnion Rental Screening Solutions (TURSS) Privacy Notice
Privacy Notices
PrintThis notice was last modified on and has an effective date of July 1, 2026.
We have recently updated our Privacy Notice. Be sure to review it carefully to understand our privacy practices.
This Privacy Notice (“Notice”) explains how TransUnion Rental Screening Solutions, Inc. ("TURSS," “we,” “us,” or “our”) handles personal information and outlines your rights. Use of our services constitutes your agreement to the terms of this Notice. If you do not agree with the terms of this Notice, please do not use our services.
Scope: This Notice applies to the extent we act as a data controller with respect to the services and products we provide via the ShareAble for Hires, ShareAble for Rentals, and MySmartMove websites and our related applications. This Notice does not cover practices of other TransUnion businesses or products, nor your interactions with us as a job applicant. Please see those respective privacy notices listed on the left-hand panel of this page for more information on those privacy practices. For transparency purposes only, this Notice provides limited information regarding certain consumer credit reporting and other regulatory activities, governed by the Fair Credit Reporting Act. For more information, please navigate to the “Rights under the Fair Credit Reporting Act (FCRA)” section below.
Visit our US State Privacy Rights page to exercise your privacy rights and choices.
Notice at Collection: We collect personal information as described in this Notice. The categories of personal information that we collect are listed below under “Collection and use of personal information,” which also provides the purposes for which we collect and use personal information. To learn more about your privacy rights, including your right to opt out of the sale or sharing of your personal information, please navigate to the “Privacy rights and choices” section below. Our retention practices are outlined below under “Retaining personal information.”
View annual consumer requests metrics (California Consumer Privacy Act (CCPA) and California Data Broker Registration) for TransUnion Companies.
1. Collection and use of personal information
We collect personal information for different purposes. We describe the purpose for collecting personal information, listed by categories of personal information in the chart below, during the prior 12 months. Please note that a specific piece of personal information may fall into one or more categories of personal information.
We may also use your personal information for other purposes disclosed at the time you provide your personal information or otherwise with your consent.
Category of personal information | Personal information we collect, by category of sources | Purpose and use of personal information |
Identifiers Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, device and application identifiers, email address, account name, device identification information which we may associate with a mobile telephone number you provide in order to access the Online Services, and Categories of Sensitive Personal Information: Social Security number, driver’s license number, passport number, or other similar identifiers |
|
|
Personal information categories listed in the California Customer Records statute Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, physical characteristics or description, address, telephone number, and Categories of Sensitive Personal Information: Social Security number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Note that personal information in this category may overlap with other categories |
|
|
Characteristics of protected classifications under state or federal law An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) |
|
|
Commercial information Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
|
Biometric information and Sensory Data An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information |
|
|
Internet or other similar electronic network activity Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement, mobile device details and identifiers (IMSI) and (IMEI) |
|
|
Under the definitions and exceptions of the Connecticut Data Privacy Act, we do not use your personal data to train large language models in our services where we act as a controller. You may consent to have your personal data shared with a third party, who may use personal data to customize a large language model (for example, if you enable a data connection to your AI agent). When we sell personal data to our customers, they may use that data to customize large language models for internal purposes or as necessary to provide their products and services.
2. Disclosing for a business purpose and selling/sharing personal information
Unless you indicate to us that you are not interested in receiving information regarding other products and services, your name, email address, and/or other contact information may be shared with a third party to present offers to you. If you prefer not to receive such information, you may indicate your preference by contacting TURSS. See the “Contact information” section below to learn more.
In the prior 12 months, we may have disclosed (business purpose) or sold/shared (commercial purpose) your personal information to different third parties, as detailed in the chart below. Please note that we may share your personal information for a targeted advertising purpose. NOTICE: We may sell your sensitive personal data.
Category of Personal Information | Sold or shared by category of third parties | Disclosed for a business purpose by category of third parties |
Identifiers Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, and Categories of Sensitive Personal Information: Social Security number, driver’s license number, passport number, or other similar identifiers |
|
|
Personal information categories listed in the California Customer Records statute Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Note that personal information in this category may overlap with other categories |
|
|
Characteristics of protected classifications under state or federal law An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) |
|
|
Commercial information Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
|
Biometric information and Sensory data An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information |
|
|
Internet or other similar electronic network activity Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement |
|
|
3. Your authorizations to TURSS
You may sign up for our free newsletter in a variety of ways. We automatically enroll you into the newsletter when you place an order and provide your email address unless you opt out by contacting us. You may unsubscribe at any time. You may also sign up without ordering by requesting to receive the newsletter(s) from our websites and providing your name and email address. You can opt out of receiving the email by responding to the newsletter via the opt-out/unsubscribe link. You can also contact our customer service department and request that you be unsubscribed from the newsletter. Please see the section titled “Contact information” for ways to reach us.
We may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us. If you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers.
4. Privacy rights and choices
When we act as a data controller, you may have certain privacy rights under applicable US state privacy laws. These may include the right to access, correct, or delete your personal information. You may also have the right to appeal if we deny your request.
To exercise your US state privacy rights (subject to applicable legal limits and exceptions), visit our US State Privacy Rights page to submit a request. We may request your name, address, email, phone number, date of birth, and either your full Social Security number or the last four digits to locate your records. For certain requests, we require you to answer some security questions to verify your identity. If we provide your information electronically, we will do so in a portable format. When technically possible, we will provide it in a format that is easy to use and transfer to another entity. If you have a TransUnion account, you can use it to make your request.
To make an opt-out request or to limit our use of your sensitive personal information (subject to limitations and exceptions under applicable law), visit Submit an Opt-Out / Limitation Request.
- Because we may “sell” or “share” personal information or engage in “profiling,” “targeted advertising,” “cross-context behavioral advertising,” or use sensitive personal information, consistent with the defined terms in applicable state laws, you may also exercise your opt-out rights from such sales/sharing, profiling/automated decision making, targeted advertising, or cross-context behavioral advertising, and limit our use of your sensitive personal information.
- To exercise your right to opt out of the sale or sharing of your personal information through trackers or cookies on our websites, please visit the Cookies Settings page, also located in the footer of our website.
In some instances, we offer our services to customers as a service provider/data processor or subject to other exceptions under the applicable state privacy laws. Where we’re acting as a service provider/data processor, we are processing data on behalf of others who will provide you with applicable privacy rights.
The US State Privacy Rights and Submit an Opt-Out / Limitation Request rights pages apply to the services covered in the notices for Transunion LLC, TUI, TURSS, TRADS, and Marketing Solutions. If you use a consumer right using these links, you do not need to make consumer rights again for the other related services.
Explanation of Privacy Rights and Choices
In the US, residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have some or all of the below privacy rights. We may offer these rights to other jurisdictions where required by law or at our discretion.
- Right to Access/Know. You may have the right to request a privacy report detailing the personal information collected, disclosed, sold, and shared about you and the purpose for doing so, unless such request proves impossible or would involve disproportionate effort.
- Right to Correct. You may have the right to request that we correct inaccurate personal information that we collect or maintain about you, subject to verification.
- Right to Delete. If we collected or maintain personal information about you, you may have the right to request the deletion of this personal information, unless an exception applies under applicable law.
- Right to Opt Out of the Sale/Sharing. You may have the right to opt out of the sale/sharing of your personal information to third parties.
- Right to Opt Out of Profiling/Automated Decision Making, Targeted Advertising, or Cross-Context Behavioral Advertising. You may have the right to opt out of our use of your personal information for purposes of profiling, automated decision making, targeted advertising, or cross-context behavioral advertising.
- Right to Limit the Use of Sensitive Personal Information. You may have the right to limit how we use your sensitive personal information. Depending on the applicable law, sensitive personal information may include: Social Security number, driver’s license number, biometric information, precise geolocation data, and racial and ethnic origin.
- Right Request Specific List of Third Parties. You may have the right to request a list of the specific third parties with whom we have disclosed personal information.
- Right to Appeal. If you believe we have denied any of your consumer privacy rights in error, you may have the right to appeal by replying to our denial message or any communication from us.
These rights are subject to limitations and exceptions under applicable privacy laws. They may vary by region, and the functionality and features available on our websites are subject to change. We do not discriminate against you based on your exercise of your privacy rights.
Analytics Disclosure: We use Google Analytics 360, including Google Tag Manager and Google Ads. If you would like to learn more about Google Analytics, or opt out of this data collection and sharing activity, please use this link: https://www.google.com/policies/privacy/partners/. Please visit our Cookies and Similar Technologies Notice for information regarding our tracking technologies.
5. Privacy requests via authorized agent
A. Opt-Out Requests and Requests to Limit Use of Sensitive Personal Information
For an authorized agent (with or without power of attorney) to submit an opt-out request or a request to limit the use of a consumer’s sensitive personal information on behalf of a consumer, the authorized agent is required to provide written authorization signed by the consumer, clearly permitting the agent to act on their behalf. The agent’s name must match the name listed in the authorization. The authorized agent must also have sufficient consumer identification details to submit the request on their behalf, including: first and last name (middle name optional) and residential address (including unit number, city, state, and ZIP code). It’s strongly recommended but optional for the authorized agent to additionally have the consumer’s Social Security number and date of birth to provide in their submission to assist in finding relevant records.
B. Verifiable Requests (Access, Correction, Deletion)
For an authorized agent to submit a verifiable privacy request with a valid power of attorney, the agent must provide:
- A valid power of attorney executed in accordance with applicable law
- Sufficient information to allow us to locate the consumer’s file
For an authorized agent to submit a verifiable privacy request without a power of attorney, the authorized agent must provide each of the following:
- Signed Authorization. Signed permission from the consumer authorizing the agent to submit the request. The agent’s name must match the name on the authorization. The authorization must describe the type(s) of request (e.g., access, correction, deletion)
- Identity Verification. Sufficient proof of identification for us to verify the consumer’s identity, such as, Social Security number or a copy of a Social Security card, a certified or official copy of a birth certificate, or a valid driver’s license or other government-issued identification. The identification provided must match the name in the authorization.
- Consumer Information. The submission must include sufficient information for us to locate the consumer’s file. The authorized agent may review the types of information we require by looking at information requested on the US State Privacy Rights page.
C. Submission Instructions
Documentation may be sent to:
TransUnion Data Privacy
Attn: Authorized Agent Request Processing
PO Box 130
Woodlyn, PA 19094
You can also email the information to privacy+authorizedagent@transunion.com.
To enhance data security, the authorized agent may use confidentiality features offered by their email provider. All personal information collected as part of this process will be deleted after verification is complete.
6. Rights under the Fair Credit Reporting Act (FCRA)
This Notice does not apply to credit reports or other personal information that we may maintain and use as a consumer reporting agency subject to the Fair Credit Reporting Act (FCRA). For information regarding your rights under the FCRA, please visit the Summary of FCRA Rights.
7. Personal information of children
Our services are not intended for use by nor directed to individuals under the age of eighteen (18). If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information or otherwise comply with applicable law. We do not knowingly sell personal information of children under the age of eighteen (18).
8. Securing personal information
We maintain a comprehensive information security program with administrative (policies, standards, and processes), physical, and technical controls designed to protect the confidentiality, integrity, and accessibility of personal information.
9. Retaining personal information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or processed, as previously described in this Notice. For instance, we retain personal information, collected through our services and websites, for as long as a user’s account is active or as needed to provide services to our customers.
When determining retention periods, we consider our relationship with users and their information, the nature and sensitivity of the information, and what is reasonably necessary and proportionate to provide and improve our services. We also adjust retention periods to comply with our legal, reporting, or accounting obligations, to resolve disputes, and to enforce our agreements. We regularly review our retention periods and assess our data minimization practices, retaining the least amount of information for the shortest retention period, while still upholding all our obligations.
10. Corporate reorganization
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, we may share your personal information. We may also share your personal information if we undergo bankruptcy or liquidation, in the course of such proceedings.
11. Links to other sites or services
This Notice does not apply to other third-party sites or services. If you click on a link or browse to a third-party site from our site/service, your activity and interaction is subject to that third-party's rules and policies. This Notice does not apply to our customers or areas where we act as a service provider or processor for another company. We recommend reviewing the privacy statements on those other sites to understand their privacy practices and make an informed decision regarding your use or interaction with their site/service.
12. California Investigative Consumer Reporting Agencies Act (ICRAA) – Privacy Statement
Personal Information Disclosure – United States or Overseas: Personal Information may be transferred to third parties outside the United States or its territories.
Phone | 1-888-387-1750 |
Postal Mail | Privacy Request Coordinator |
13. Contact information
If you have questions or concerns regarding this Notice, our privacy practices and the protection of your personal information, or the privacy rights and choices available to you, you may contact us in the following ways:
Phone | 1-888-387-1750 |
Postal Mail | TransUnion Data Privacy |
14. Notice changes and effective date
This Notice is subject to change at any time. If we make any changes to this Notice, we will post the revised Notice on this page with its effective date. If we change this Notice in a material way, we will provide appropriate notice as required by law. Such notice may be provided, for example, via a temporary banner on our Site, an email sent to users for whom we have an email address, or by temporarily noting “UPDATED” next to the Privacy Policy link on the footer of our Site.
Information for Good®.
Connect with us
