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Privacy Notices

TransUnion Rental Screening Solutions, Inc. Privacy Notice for ShareAble for Hires, ShareAble for Rentals, and SmartMove

Effective Date: 10/30/2020
Last Updated: 06/02/2022

View TransUnion’s California Consumer Privacy Act (CCPA) Metrics.

Introduction

TransUnion Rental Screening Solutions, Inc. ("TURSS," “We,” “Us,” “Our”) understands privacy is important to you. We developed this Privacy Notice (“Notice”) to describe our practices regarding the offline and online collection, use, disclosure, and sale of personal information. This Notice applies to the services and products we provide via the ShareAble for Hires and MySmartMove websites, our related online applications for mobile devices, tablets, smart phones (collectively, “Online Services”) and our offline business activities.

1. Personal information we collect and why we collect it

We collect your personal information for different purposes. We describe the purpose for collecting personal information, listed by categories of personal information in the chart below. Please note that a specific piece of personal information may fall into one or more categories of personal information.

The below table includes the categories of personal information that we collect and have collected during the prior 12 months, the categories of sources from which we collected it, and the purpose for collecting personal information.

Category of personal information

Personal information we collect, by category of  sources

Purpose and use of personal information

Identifiers

Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

  • Credit reporting agencies
  • Data brokers, which include data aggregators, data compilers, and data compilers/originators
  • Directly from individuals/Consumers
  • Financial technology (Fintech) companies
  • Property management companies, landlords, and tenant management service companies
  • Public records made lawfully available from government agencies
  • Government  (information not in public records)
  • Insurance carriers
  • Marketing companies
  • Telecommunications companies
  • TransUnion companies
  • To authorize access to your consumer report information.
  • To verify your identity.
  • To process enable the purchase of our products or services.
  • To subscribe you to our emails or newsletter.
  • To facilitate communications between you and the third party for whom you have authorized access to your consumer report information (provided via our website and through email messages, with the email messages being part of the service that cannot be disabled; we may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us; if you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers).
  • To establish an account for use of our services.
  • To transact other business with us.
  • We may utilize data from third parties, such as your telecommunications provider, to help confirm your identity and prevent fraudulent access. It is likely that you authorize your telecommunications provider (AT&T, Sprint, T-Mobile, Verizon, etc.), to share your personal information for the purposes of fraud prevention and identity verification. The information they share, if available, may include your telephone number, name, address, email, network status, customer type, billing type, mobile identifiers (IMSI) and (IMEI), and other subscriber status details.  TransUnion limits the use of this information to prevent fraud and unauthorized access or disclosures of your personal information.
  • To enable site functionality and accessibility.
  • To manage access and provide security.
  • To deliver a personalized Online Service experience.
  • To display, optimize and personalize advertisements
  • To measure advertising effectiveness.
  • To perform site analysis.

Personal information categories listed in the California Customer Records statute

 

Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

 

Note that personal information in this category may overlap with other categories.

  • Credit reporting agencies
  • Data brokers, which include data aggregators, data compilers, and data compilers/originators
  • Directly from individuals/Consumers
  • Financial technology (Fintech) companies
  • Property management companies, landlords, and tenant management service companies
  • Public records made lawfully available from government agencies
  • Government  (information not in public records)
  • Insurance carriers
  • Marketing companies
  • Telecommunications companies
  • TransUnion companies
  •  
    • To authorize access to your consumer report information.
    • To verify your identity.
    • To process enable the purchase of our products or services.
    • To subscribe you to our emails or newsletter.
    • To facilitate communications between you and the third party for whom you have authorized access to your consumer report information (provided via our website and through email messages, with the email messages being part of the service that cannot be disabled; we may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us; if you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers).
    • To establish an account for use of our services.
    • To transact other business with us.
    • We may utilize data from third parties, such as your telecommunications provider, to help confirm your identity and prevent fraudulent access. It is likely that you authorize your telecommunications provider (AT&T, Sprint, T-Mobile, Verizon, etc.), to share your personal information for the purposes of fraud prevention and identity verification. The information they share, if available, may include your telephone number, name, address, email, network status, customer type, billing type, mobile identifiers (IMSI) and (IMEI), and other subscriber status details.  TransUnion limits the use of this information to prevent fraud and unauthorized access or disclosures of your personal information.
    • To enable site functionality and accessibility.
    • To manage access and provide security.
    • To deliver a personalized Online Service experience.
    • To display, optimize and personalize advertisements
    • To measure advertising effectiveness.

To perform site analysis.

Protected classification characteristics under California or federal law

An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

  • Credit reporting agencies
  • Data brokers, which include data aggregators, data compilers, and data compilers/originators
  • Directly from individuals/Consumers
  • Financial technology (Fintech) companies
  • Property management companies, landlords, and tenant management service companies
  • Public records made lawfully available from government agencies
  • Government  (information not in public records)
  • Insurance carriers
  • Marketing companies
  • Telecommunications companies
  • TransUnion companies
  •  
    • To authorize access to your consumer report information.
    • To verify your identity.
    • To process enable the purchase of our products or services.
    • To facilitate communications between you and the third party for whom you have authorized access to your consumer report information (provided via our website and through email messages, with the email messages being part of the service that cannot be disabled; we may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us; if you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers).
    • To establish an account for use of our services.
    • To transact other business with us.
    • We may utilize data from third parties, such as your telecommunications provider, to help confirm your identity and prevent fraudulent access. It is likely that you authorize your telecommunications provider (AT&T, Sprint, T-Mobile, Verizon, etc.), to share your personal information for the purposes of fraud prevention and identity verification. The information they share, if available, may include your telephone number, name, address, email, network status, customer type, billing type, mobile identifiers (IMSI) and (IMEI), and other subscriber status details.  TransUnion limits the use of this information to prevent fraud and unauthorized access or disclosures of your personal information.
    • To enable site functionality and accessibility.
    • To manage access and provide security.
    • To deliver a personalized Online Service experience.
    • To display, optimize and personalize advertisements
    • To measure advertising effectiveness.

To perform site analysis.

Commercial information

Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Credit reporting agencies
  • Data brokers, which include data aggregators, data compilers, and data compilers/originators
  • Directly from individuals/Consumers
  • Financial technology (Fintech) companies
  • Property management companies, landlords, and tenant management service companies
  • Public records made lawfully available from government agencies
  • Government  (information not in public records)
  • Insurance carriers
  • Marketing companies
  • Telecommunications companies
  • TransUnion companies
  • To authorize access to your consumer report information.
  • To verify your identity.
  • To process enable the purchase of our products or services.
  • To subscribe you to our emails or newsletter.
  • To facilitate communications between you and the third party for whom you have authorized access to your Consumer Report information (provided via our website and through email messages, with the email messages being part of the service that cannot be disabled; we may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us; if you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers).
  • To establish an account for use of our services.
  • To transact other business with us.

We may utilize data from third parties, such as your telecommunications provider, to help confirm your identity and prevent fraudulent access. It is likely that you authorize your telecommunications provider (AT&T, Sprint, T-Mobile, Verizon, etc.), to share your personal information for the purposes of fraud prevention and identity verification. The information they share, if available, may include your telephone number, name, address, email, network status, customer type, billing type, mobile identifiers (IMSI) and (IMEI), and other subscriber status details.  TransUnion limits the use of this information to prevent fraud and unauthorized access or disclosures of your personal information.

  • To enable site functionality and accessibility.
  • To manage access and provide security.
  • To deliver a personalized Online Service experience.
  • To display, optimize and personalize advertisements
  • To measure advertising effectiveness.

To perform site analysis.

Biometric or Sensory Data

An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

  • Directly from individuals/Consumers
  • To authorize access to your consumer report information.
  • To verify your identity.
  • To process enable the purchase of our products or services.
  • To facilitate communications between you and the third party for whom you have authorized access to your Consumer Report information (provided via our website and through email messages, with the email messages being part of the service that cannot be disabled; we may use your email address for non-services related notifications and you may opt out of receiving these emails by following the unsubscribe instructions within each email or by contacting us; if you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers).
  • To establish an account for use of our services.
  • To transact other business with us.
  • We may utilize data from third parties, such as your telecommunications provider, to help confirm your identity and prevent fraudulent access. It is likely that you authorize your telecommunications provider (AT&T, Sprint, T-Mobile, Verizon, etc.), to share your personal information for the purposes of fraud prevention and identity verification. The information they share, if available, may include your telephone number, name, address, email, network status, customer type, billing type, mobile identifiers (IMSI) and (IMEI), and other subscriber status details.  TransUnion limits the use of this information to prevent fraud and unauthorized access or disclosures of your personal information.

Internet or other similar network activity

Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.

  • Credit reporting agencies
  • Data brokers, which include data aggregators, data compilers, and data compilers/originators
  • Directly from individuals/Consumers
  • Financial technology (Fintech) companies
  • Property management companies, landlords, and tenant management service companies
  • Public records made lawfully available from government agencies
  • Government  (information not in public records)
  • Insurance carriers
  • Marketing companies
  • Telecommunications companies
  • TransUnion companies
  • To enable site functionality and accessibility.
  • To manage access and provide security.
  • To deliver a personalized Online Service experience.
  • To display, optimize and personalize advertisements
  • To measure advertising effectiveness.
  • To perform site analysis.


2. Sharing your personal information

Unless you indicate to us that you are not interested in receiving information regarding other products and services your name, email address, and/or other contact information may be shared with a third party in order to present these offers to you. If you prefer not to receive such information, you may indicate your preference by contacting TURSS. See Contact Information to learn more.

The below table describes the categories of personal information that we have sold to third parties (by category of third party) and/or disclosed for a business purpose, by category of third party.

Category of Personal Information

Sold by category of third parties

Disclosed for a business purpose by category of third parties

Identifiers

Such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

  • Property management companies, landlords, and tenant management service companies
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Marketing companies
  • TransUnion companies
  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Social networks
  • TransUnion companies

Personal information categories listed in the California Customer Records statute

Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, an individual’s name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Note that personal information in this category may overlap with other categories.

  • Property management companies, landlords, and tenant management service companies
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Marketing companies
  • Operating systems and platforms
  • TransUnion companies
  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Service providers
  • Social networks
  • TransUnion companies

Protected classification characteristics under California or federal law

An individual’s age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

  • Property management companies, landlords, and tenant management service companies
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Marketing companies
  • TransUnion companies
  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Social networks
  • TransUnion companies

Commercial information

Including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Property management companies, landlords, and tenant management service companies
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Marketing companies
  • TransUnion companies
  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Social networks
  • TransUnion companies

Biometric Or Sensory Data

An individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

  • We do not sell this information.
  • We do not share this information for a business person with non-affiliates.

Internet or other similar network activity

Including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.

  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Social networks
  • TransUnion companies
  • Advertising networks
  • Agents, consultants, and attorneys
  • Consumer data resellers
  • Data analytics providers
  • Data brokers
  • Government entities and regulators
  • Internet service providers
  • Law enforcement agencies
  • Marketing companies
  • Operating systems and platforms
  • Parties to litigation
  • Social networks
  • TransUnion companies


3. Cookies, pixels, and similar technology

Information collected passively via cookies and similar technology

A cookie is a small text file that a web server places on your computer or device when your browser accesses a website. Cookies store data specific to a client or website and are designed to create a record of or “remember” online activity. We use cookies for a number of different purposes. Some cookies are necessary to ensure the site functions properly and some enable us to deliver an individualized Online Services experience.

You generally have the ability to accept or decline cookies. Most web browsers give you a choice to modify your browser settings to decline some or all cookies. We provide you choices to manage your privacy and sharing. Not accepting cookies may make certain features of the site unavailable to you. If you would like more information about cookies, you can visit http://www.cookiecentral.com/n_cookie_faq.htm.


4. Changing and updating your personal information

Account information

You have the ability to correct or update personal information that you directly provided to us and that we maintain.  Log into your account to update your information.

Updating your consumer report information

If you believe that some of the information in your consumer report is inaccurate, you may initiate a dispute of such information and contact TURSS by calling us at 888-387-1750 or emailing us at [email protected].


5. Updating email preferences

Newsletter

You may sign up for our free newsletter in a variety of ways. We automatically enroll into the newsletter when you place an order and provide your email address unless you opt-out by contacting us. You may unsubscribe at any time. Please allow 48 hours to process. You also may sign up without ordering by requesting to receive the newsletter(s) from our websites and providing your name and email address. You can opt-out of receiving the email by responding to the newsletter via the opt-out link. You can also contact our customer service department and request that you be unsubscribed from the newsletter. Please see the section titled “Contact information” for ways to reach us.


6. Links to other sites or services

This Notice does not apply to other third-party sites or services. If you click on a link or browse to a third-party site from our site/service, your activity and interaction is subject to that third party's rules and policies. We recommend that you review the online privacy statements on these other sites to understand their privacy practices and treatment of personal information so that you can make an informed decision regarding your use or interaction with their site/service.


7. Securing your personal information

We maintain a comprehensive Information Security Program with administrative (policies, standards, and processes), physical, and technical controls to ensure the security and confidentiality of your information.


8. Personal information of Children

We define children as individuals under the age of 18. We do not direct our Online Services to children and we do not intend to collect information about children through our website. You must be at least 18 years of age to access products through this website or become a member of any membership program entitled to membership benefits.


9. California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA).

Right to know 

You have the right to request a disclosure of the personal information collected, sold, and shared about you over the past 12 months and the purpose for doing so. Upon submission of a verifiable consumer request, we will provide you with the following information.

  • The categories of personal information we collected about you.
  • The categories of sources from which we collected your personal information.
  • Our business or commercial purpose for collecting or selling the personal Information.
  • The categories of third parties with whom we share personal Information.
  • The specific pieces of personal information we collected about you.
  • The categories of personal information that we sold in the preceding 12 months, and for each category identified, the categories of third parties to which we sold that particular category of personal information.
  • The categories of personal information that we disclosed for a business purpose in the preceding 12 months, and for each category identified, the categories of third parties with whom we disclosed that particular category of personal information.

If we provide this information to you electronically, the information will be in a portable format. To the extent that it is technically feasible, we will provide you the information in a readily useable format that you can easily transfer to another entity.

To make a verifiable consumer request to know, visit the California Consumer Privacy Act page. If you have a TransUnion account, you can use it to make your request. You can also make your request without setting up an account. To do so, we’ll need your first and last name, address, date of birth and the last four digits of your Social Security number. We’ll use that information to verify your identity so we can respond to your request.

Right to deletion

If we collected personal information from you, you have the right to request the deletion of this personal information.

To make a verifiable consumer request to delete, visit the California Consumer Privacy Act page. If you have a TransUnion account, you can use it to make your request. You can also make your request without setting up an account. To do so, we’ll need your first and last name, address, date of birth and the last four digits of your Social Security number. We’ll use that information to verify your identity so we can respond to your request.

Right to be free from discrimination

You have the right to be free from discrimination for exercising any of the California consumer privacy rights. If you choose to exercise any of your CCPA rights, we will not:

  • Deny you goods or services;
  • Charge you a different price or rate for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of good or services; or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Right to opt-out of the sale of personal information

You have the right, at any time, to direct a business that sells your personal information to third parties to not sell your personal Information. If you would like to exercise this right, visit our “Do not sell my personal information” page.

Authorized agent

If a consumer is using an authorized agent to submit a CCPA privacy request to know (disclosure report) or delete their personal information, the following is required.

Using an authorized agent without power of attorney to submit a request to know or delete

  1. Signed permission from the consumer authorizing the agent to submit the CCPA privacy request(s) on their behalf. Describe the type of privacy request(s) being requesting (know/disclosure report and/or deletion).
  2. The consumer must verify their own identity directly with the business by submitting information or documentation that provides sufficient proof of identification, such as:
    1. a Social Security number or a copy of a social security card issued by the Social Security Administration,
    2. a certified or official copy of a birth certificate issued by the entity authorized to issue the birth certificate, or
    3. a copy of a driver's license, an identification card issued by the motor vehicle administration or any other government issued identification.

Using an authorized agent with power of attorney to submit a request to know or delete

If you have provided the authorized agent with power of attorney pursuant to California Probate Code sections 4000 to 4465, provide only the following:

  • the valid power of attorney executed lawfully under California Probate Code sections 4000 to 4465.

 Using an authorized agent to submit an opt-out request

  • written permission, signed by the consumer, authorizing the agent to submit the opt-out request.

Please send your letter and documentation to the following address:
TransUnion Data Privacy Request
P.O. Box 130
Woodlyn, PA 19094


10. Possible Acquisition

In the event of an acquisition of all or part of TURSS by another company, or in the event that TURSS were to sell or dispose of all or a part of the business, the acquirer would have access to the information maintained by the TURSS business, which could include  your personal information, subject to applicable law. The acquirer's privacy practices might differ or the acquirer might choose to amend this Notice. In the event this happens, you will be notified by email and given an opportunity to inform the acquirer that you do not consent to their use or disclosure of your personal information as described in the new or revised Notice.

 

11. California Investigative Consumer Reporting Agencies Act (ICRAA) – Privacy Statement

Personal Information Disclosure: United States or Overseas. Personal Information may be transferred to third parties outside the United States or its territories.

Phone

1-800-387-1750

Postal Mail

Privacy Request Coordinator
P.O. Box 130
Woodlyn, PA 19094


12. Contact information

If you have questions or concerns regarding this Notice or the protection of your personal information and privacy rights, you may contact us in the following ways:

All Locations

Phone

1-800-387-1750

Postal Mail

TransUnion Data Privacy Request
P.O. Box 130
Woodlyn, PA 19094


13. Notice changes and effective date

We may periodically make changes to this Notice and recommend that you check back to review this Notice so that you always know how we collect, use, and share your personal information. The effective date denotes the date that we publish this Notice to our online services.

What You Need to Know:

There are various types of credit scores, and lenders use a variety of different types of credit scores to make lending decisions. The credit score you receive is based on the VantageScore 3.0 model and may not be the credit score model used by your lender.

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