As financial services organizations focus on improving customer satisfaction, they struggle to identify the ideal situations of when, where and with what tools to step up fraud mitigation efforts for fear of introducing unnecessary friction. However, reducing friction for customers doesn’t necessarily have to mean reducing friction for criminals. More and more tools are becoming available to help firms dial in a process to apply friction against only the minority of interactions that truly warrant scrutiny — with minimal impact on the customer experience.
In June 2022, Arizent and American Banker surveyed 101 financial services leaders to better understand the key pain points organizations are experiencing as they work to minimize digital identity risk.
Download this white paper to learn how to build layered solutions that detect fraud with greater precision.